Veritas Prime · 1 week ago
Payroll Partner
Orlando, FL, US, 34787
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yrVeritas Prime specializes in Human Capital Management technology, dedicated to providing clients with top-notch service. As a Payroll Partner, you will manage client accounts, ensuring satisfaction and effective service delivery while collaborating with various teams to optimize operations.
ComputerConsultingInformation TechnologySoftware
Responsibilities
Manage a portfolio of high-value or complex client accounts, driving long-term strategic growth and relationship management
Develop and execute client account management strategies to exceed performance metrics and increase client satisfaction
Act as an escalation point for complex or non-routine issues, ensuring effective resolution and root cause analysis
Serve as a senior advocate for client needs, collaborating with cross-functional teams such as tax, finance, and HRIS experts to deliver tailored solutions
Lead large-scale client onboarding and operational readiness initiatives, ensuring seamless transitions and adherence to service-level agreements
Facilitate strategic governance discussions with client stakeholders, identifying opportunities for process improvements and upselling additional services
Collaborate with leadership to implement best practices, innovative solutions, and quality assurance measures to elevate service delivery standards
Spearhead special projects aimed at optimizing department operations and enhancing client experiences
Deliver high-impact presentations and detailed performance reports to executive stakeholders, both internal and external
Ensure Year-End Process management aligns with compliance and quality standards, taking accountability for strategic planning and execution
Provide expertise in audit facilitation, ensuring accurate documentation and compliance
Create, maintain, and update advanced standard operating procedures (SOPs) and share insights across teams to enhance operational efficiency
Qualification
Required
Proven ability to manage and grow client relationships, particularly with high-value accounts
Exceptional leadership and mentoring skills with a track record of driving team success
Advanced communication and presentation skills to influence and build trust with executive stakeholders
Expertise in resolving escalations and implementing process improvements with measurable results
Strong analytical and problem-solving skills with a focus on strategic decision-making
Excellent organizational skills and ability to manage competing priorities effectively
Extensive experience in payroll services, tax, or related fields, with demonstrated success in client account management
Advanced knowledge of payroll concepts, statutory practices, and regulations
Proficiency in MS Excel (including advanced functions like pivot tables and macros)
Demonstrated experience in leading large-scale projects, including change management and process optimization
A degree in accounting, business, or a related field; advanced certifications in payroll (e.g., CPP) are a plus
Preferred
Proven expertise in SAP or other HRIS systems is strongly preferred
Company
Veritas Prime
Veritas Prime is a Consultation agency
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$31.5MKey Investors
Carrick Capital Partners
2025-10-08Private Equity· $31.5M
Leadership Team
Michael Pappis
Co-Founder, Chief Executive Officer
Wesley Bryan
President- BPaaS Services
Recent News
FinTech Global
2025-10-24
2025-10-23
Company data provided by crunchbase