Andaz · 2 days ago
Executive Administrative Assistant
Miami, FL
Full-time
Onsite
Mid Level
3+ years expAndaz Miami Beach is a luxury lifestyle hotel that is now recruiting an Executive Administrative Assistant to support the General Manager and senior leadership team. This role requires exceptional administrative coordination and guest-experience analytics to uphold the brand's commitment to personalized service.
Hospitality
Responsibilities
Serve as the primary liaison for Medallia and World of Hyatt elite guest feedback, ensuring timely, thoughtful, and brand‑aligned communication
Partner closely with the General Manager to interpret guest‑experience data and implement strategies that enhance satisfaction and loyalty
Maintain a polished, service‑driven approach in all guest interactions, reflecting the Andaz Miami Beach ethos
Manage the General Manager’s complex calendar, including travel arrangements, conferences, internal meetings, and external appointments
Screen and direct incoming calls with professionalism and discretion
Welcome and vet visitors, ensuring seamless access to appropriate leaders and departments
Review, prioritize, and route incoming correspondence—including memos, agendas, reports, and emails—to ensure timely follow‑up and action
Prepare executive‑level reports, presentations, and data summaries for leadership review
Collect, analyze, and interpret operational and financial data, including P&L statements, income reports, and guest‑satisfaction metrics
Support strategic decision‑making through accurate, well‑organized information delivery
Maintain office inventory and supplies; anticipate needs and expedite orders as required
Manage issuance, repairs, and returns of company cell phones in accordance with Hyatt policies
Support cross‑departmental initiatives and complete additional responsibilities assigned by the General Manager
Qualification
Required
Diploma in Business Management or related field
Minimum of 3 years of administrative or executive support experience, ideally within hospitality or a luxury‑service environment
Fluent in English with exceptional written and verbal communication skills, including the ability to draft complex documents
Strong analytical abilities with proficiency in interpreting statistical and financial reports
Highly organized with excellent time‑management and multitasking capabilities
Proficient in Microsoft Office Suite and comfortable with technology and communication platforms
Strong interpersonal skills, integrity, and a self‑motivated, proactive work style
Benefits
Free room nights, Discounted and Friends & Family Room Rates
Medical, Dental, and Vision Insurance with only a 30-day waiting period!
401K with company match
Free Parking
Generous Paid Time Off
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Employee Stock Purchase Plan
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
Company
Andaz
Andaz represents a refreshing take on the boutique-style hotel. The atmosphere at Andaz is vibrant yet relaxed.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase