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SAI360 · 1 month ago

Technical Customer Success Manager

United States

Full-time

Remote

Mid Level

$70K/yr - $85K/yr

SAI360 is focused on providing innovative risk management solutions through their Governance, Risk, Compliance (GRC) software. They are seeking a Technical Customer Success Manager to develop client relationships, drive product adoption, and ensure customer satisfaction through tailored solutions and strategic communication.

Information ServicesInformation TechnologySaaSSoftware

Responsibilities

Develop a deep understanding of our GRC customer’s business requirements and goals

Champion client requests

Represent client interests in product and service solution planning initiatives

Solving basic to intermediate issues accordingly and escalating issues to appropriate Service management teams

Manage assigned client relationships to ensure the highest level of service

Drive adoption, engagement, and satisfaction with SAI360 products and services through proactive activities and structured touchpoints

Understand customer objectives and translate them into business outcomes

Build strong long-term relationships with customers through strategic communication and tailored issue resolution

Liaise with internal teams to ensure solutions are delivered per agreed scope and timelines

Partner with Account Managers to facilitate renewals, drive revenue growth, and identify upsell/cross-sell opportunities

Travel to priority customers (approx. 10%) to strengthen relationships and lead value-driven discussions

Track and report customer initiatives in Salesforce

Qualification

GRC knowledgeSQL queriesPower BISalesforceMicrosoft Office 365ZendeskRemote meeting toolsInterpersonal skillsWritten communicationVerbal communicationCollaborationSelf-starter