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Arvest Bank · 6 days ago

Mortgage Lender

Norman, OK

Full-time

Onsite

Entry, Mid Level

$21.89/hr - $26/hr

2+ years exp

Arvest Bank is dedicated to helping customers find financial solutions for life. The Mortgage Lender is responsible for advising customers on real estate loan products and maximizing revenue through cross-selling opportunities while protecting the bank's loan assets.

BankingFinanceFinancial Services

Responsibilities

Develop referral sources to achieve and maintain an ongoing loan pipeline

Identify the customer needs and advise the client of their home loan options. Recommend differing products based on customers' needs and circumstances. Detailed knowledge of many products offered is critical to allow proper evaluation of all loan prospects. Know and follow the Arvest lending policy

Build customer relationships by actively listening to customers to discover clues that might reveal referral opportunities

Resolve all customer complaints personally or refer them to the proper area. Forward a copy of all written complaints to the manager

Correspond with applicants, creditors, and third parties such as Title Company, Real Estate Agents, Insurance Agents, etc. Communicate all-important information and all changes to Arvest Mortgage

Prepare, present, or participate in seminars or information presentations for realtors, builders, etc. Become active in area community programs

Stay current on all changes within the financial products industry and maintain a thorough knowledge of bank operations, credit and lending policies and procedures, and accounting and finance

Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to complete compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and report any suspicious customer and/or account activity

Qualification

Mortgage/Real Estate ExperienceNMLS SAFE Act RegistrationSales ExperienceLending PoliciesCustomer Relationship BuildingProblem ResolutionActive ListeningCommunication Skills