KPMG US · 4 hours ago
ServiceNow HRSD Business Process Consultant (contract)
United States
Contract
Remote
Mid Level
$65/hr - $125/hr
3+ years expKPMG US is seeking a contractor for the role of ServiceNow HRSD Business Process Consultant. This position involves partnering with HR leaders to improve business processes and acting as a strategic advisor to maximize the value derived from the ServiceNow platform.
Financial Services
No H1B
Responsibilities
Partner with HR leaders, process owners, and stakeholders to develop and refine business processes, pinpointing inefficiencies and opportunities for improvement
Act as a strategic advisor, bridging the gap between business objectives and technical solutions to drive maximum value from the ServiceNow platform
Analyze and redesign business processes to ensure they align with strategic objectives and are optimized for the ServiceNow platform
Champion configuration over customization, thoroughly reviewing and documenting any non-standard approaches
Translate business needs and process improvements into clear and actionable epics, user stories, and acceptance criteria
Create, maintain, and prioritize the product backlog based on business value and ROI, ensuring it is visible, transparent, and clear to all stakeholders
Collaborate with technical teams to ensure proposed solutions are both impactful and strategically aligned with business goals
Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment
Qualification
Required
Minimum three years of recent hands-on experience with the ServiceNow platform
Proven experience with at least two full-cycle implementations of ServiceNow HRSD, including case management, knowledge management, and the employee service center
Practical experience in designing and implementing complex employee workflows
Proficiency in Agile/Scrum methodologies, with experience acting as a Business Process Consultant, Business Analyst, or Product Owner
Strong ability to translate business needs into technical requirements and to analyze and redesign business processes
Excellent verbal and written communication skills, with the ability to influence and negotiate with stakeholders at all levels
Strong analytical and problem-solving skills with a high attention to detail
Preferred
Experience with ServiceNow Life Cycle Events
Company
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lynne Doughtie
Former Chairman and CEO
Paul Knopp
Chair and CEO
Recent News
Australian Financial Review
2024-05-12
2024-05-07
Media OutReach
2024-04-30
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