Ford Credit · 1 day ago
Customer Service Rep - Collections
Franklin, TN
Full-time
Hybrid
Entry Level
2+ years expFord Credit is a part of Ford Motor Company that provides financing and personalized service to customers and dealerships. The Customer Service Representative will be responsible for handling inbound and outbound calls related to vehicle financing, ensuring high levels of customer satisfaction while resolving payment delinquencies and building customer relationships.
AutomotiveFinanceFinancial Services
No H1B
Responsibilities
Provide account support to identify solutions for customers with payment delinquencies
Perform skip-tracing and collection duties to determine customer contact information and make account payments current
Navigate through a variety of system applications while speaking with customers directly
Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current
Always remain empathetic and emotionally resilient when determining the best solution for the customer and Ford Credit
Always maintain a professional demeanor (i.e., attendance, promptness, focus upon job and tasks, always working and contributing)
Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.)
Qualification
Required
High School Diploma or equivalent combination of relevant education and experience
Strong communication and organizational skills (oral and written)
Sales and negotiation skills to get commitments from customers
Strong time management and follow-up skills
Experience in automotive finance industries
Proficiency PC and typing skills, i.e. Excel and Word
Initiative and ability to multi-task and problem-solve independently
Independent and logical thinking to make fact-based decisions
Interpersonal skills to work successfully in a large group
Integrity, dependability, self-motivation, and drive to learn and improve
Able to work a 40-hour work week plus overtime
Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays
Preferred
2+ years of Collections experience
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Credit
Ford Credit is a leading automotive financial services company.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rachna Sethi
SVP of Product
Recent News
Morningstar.com
2025-09-30
2025-09-30
Company data provided by crunchbase