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SECU · 17 hours ago

Issues Management Analyst

Raleigh, NC

Full-time

Hybrid

Entry, Mid Level

1+ years exp

SECU is a credit union committed to the philosophy of 'People Helping People.' The Issues Management Analyst plays a critical role in supporting the lifecycle of issues across the organization, ensuring effective documentation, analysis, and remediation of risks while collaborating with various business units and stakeholders.

AccountingBankingFinancial Services

Responsibilities

(20%) Issue Identification & Intake: Support intake and documentation of issues by partnering with business units, Audit, risk partners, Compliance and regulatory agencies. Responsibilities include gathering supporting information to validate issue conditions and timelines, helping business units articulate clear issue descriptions, impacts, and risk ratings, and ensuring all documentation meets Issues Management Standards and regulatory expectations

(15%) Root Cause Analysis: Assist in conducting and validating root cause analysis using the Five Whys methodology. Responsibilities include analyzing underlying process and control breakdowns contributing to the issue, confirming accuracy and documented causal factors, and supporting development of actionable insights to inform effective corrective actions

(15%) Corrective Action Development & Documentation: Support business units in developing and refining corrective action plans, including narratives, bulletized steps, success criteria, and sustainability success criteria. Responsibilities include ensuring corrective action plans align with IM Standards, Internal Control Standards, and regulatory expectations, and providing feedback to improve clarity, completeness, and feasibility

(20%) Issue Tracking, Monitoring & Monthly Status Review: Track progress of issues and corrective actions within the system of record, ensuring timely updates and accurate status reporting. Responsibilities include reviewing monthly updates for completeness, accuracy, and alignment with evidence, identifying risks of delay or insufficient progress, and escalating concerns with timeline requirements

(10%) Validation Preparation & Evidence Review: Assist in preparing issues for validation by supporting their transition from sustainability and reviewing evidence submitted. Responsibilities include verifying that evidence aligns with required frequencies and minimum sustainability periods and ensuring all supporting artifacts are complete, accurate, and ready for validation

(10%) Reporting & Program Analysis: Prepare and contribute to reporting for dashboards, trends, themes, and executive-level updates. Responsibilities include extracting and analyzing system-of-record data, identifying patterns and improvement opportunities, supporting recurring reporting cycles, and ensuring data integrity and clarity across program reporting

(10%) Collaboration, Stakeholder Support & Training Engagement: Provide day-to-day guidance to business units on issue documentation, corrective action requirements, and sustainability expectations. Responsibilities include participating in cross-functional meetings to progress issues through their lifecycle, supporting recurring and ad hoc reporting conversations, and assisting in training sessions, workshops, and awareness initiatives to improve documentation quality and program execution

Qualification

Risk managementAnalytical skillsRoot cause analysisCompliance knowledgeDocumentation standardsEffective communicationCritical thinkingTime management

Required

Bachelor's degree in business, finance, risk management or related field (or equivalent work experience)

1-3 years of relevant experience in risk management, audit, compliance, operational risk management, or related field

Strong analytical and critical thinking skills with the ability to evaluate root causes, impacts, and corrective actions

Ability to interpret policies, standards, regulations, and control expectations

Effective written and verbal communication skills, including the ability to translate complex information into clear, concise documentation

Ability to manage multiple tasks, prioritize work, and meet deadlines with minimal supervision

Preferred

Experience in a financial institution or regulated industry

Knowledge of operational risk, issues management, internal control frameworks, or governance programs

Familiarity with root cause analysis techniques and documentation standards

Experience supporting remediation, testing, or validation activities

Company

SECU

Glassdoor3.4

Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.

Founded in 1937

Raleigh, North Carolina, USA

5001-10000 employees