Raas Infotek · 17 hours ago
Desktop support With MAC
New York, NY
Contract
Onsite
Mid Level
3+ years expRaas Infotek is seeking a technician with expertise in managing both Windows and Mac environments on-site. The role involves providing second level support, troubleshooting hardware and software issues, and maintaining accurate asset information within the ticketing system.
Information Technology
Hiring Manager
Prashant Bansal
Responsibilities
Imaging of Windows/Mac Devices to latest version
Provide 2nd Level Support
Unboxing and packing of equipment To/ From Remote locations
Must be able to follow schedules and perform administrative type tasks
IMAC
Perform Hardware and Software Installations
Smart Hands Activities
Provide remote support for users traveling or at home
Endpoint Encryption Troubleshooting – McAfee
Ability to work in Active Directory
Provide asset information within ticketing system to ensure an accurate asset database
Perform refresh of end user devices in alignment with refresh schedules
Assist with inventory activities as required weekly and monthly
Ensure local Inventory is up to date and correct
Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
Ability to work within Service Now
Strong ability to interact with Customers
Proper Documentation of End User Issues within Service Now
Backup and Restoration of End User Data
Qualification
Required
Minimum 3 years work experience
Ability to work alone and within a team
Ability to follow defined processes and carry out various Operational type tasks
Strong ability to troubleshoot and isolate Level 2 type issues related to Hardware or Software environments
Advanced Experience in Windows Operating Systems
Knowledge of all MAC related Hardware and Software type issues
Imaging of Windows/Mac Devices to latest version
Provide 2nd Level Support
Unboxing and packing of equipment To/ From Remote locations
Ability to follow schedules and perform administrative type tasks
IMAC
Perform Hardware and Software Installations
Smart Hands Activities
Provide remote support for users traveling or at home
Endpoint Encryption Troubleshooting – McAfee
Ability to work in Active Directory
Provide asset information within ticketing system to ensure an accurate asset database
Perform refresh of end user devices in alignment with refresh schedules
Assist with inventory activities as required weekly and monthly
Ensure local Inventory is up to date and correct
Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
Ability to work within Service Now
Strong ability to interact with Customers
Proper Documentation of End User Issues within Service Now
Backup and Restoration of End User Data
Preferred
Experience in Active Directory
Experience in Jamf
Company
Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions.
201-500 employees
H1B Sponsorship
Raas Infotek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (55)
2023 (62)
2022 (44)
2021 (61)
2020 (44)
Funding
Current Stage
Growth StageCompany data provided by crunchbase