Kimball International ยท 15 hours ago
Customer Support Specialist- Jasper, IN
Jasper, IN
Full-time
Onsite
New Grad, Entry LevelKimball International is seeking a Customer Support Specialist who will provide internal support for a dedicated territory. This role involves developing relationships with customers and dealers, handling inquiries, and ensuring customer satisfaction through effective problem resolution.
Building MaterialFurnitureInterior DesignManufacturing
Responsibilities
Team with Field Sales and our supply partners to strengthen relationships with our customers
Build customer loyalty:
Handle customer inquires and concerns through various channels like phone and email
Own a customer problem from the first point of contact through resolution
Accountable for all activity with the customer
Treat customer complaints as opportunities to drive loyalty by addressing their needs effectively
Utilize SalesForce.com, SAP, and Outlook to manage workload, capture information, and support customer requirements
Document and communicate all quality issues in the Quality Notification system
Proactively manage and prevent sales disputes. If disputes arise, take immediate action and update comments a minimum of every 2 weeks
Provide back-up support for teammates
Effectively manage all aspects of orders:
Timely order processing
VL10 / Load planning updates
Support the customer by prioritizing and managing workload to accomplish goals
Attend / participate in customer dinners, lunches as appropriate
Travel as needed to respective territory, further developing customer relationships
Effectively manage phone calls and emails:
Goals: All activities logged as cases in SalesForce.com
Goal: Minimum 80% ACD phone, 7.5 business hours resolution time, 90% positive survey results
Qualification
Required
Located near Jasper, IN and work primarily from headquarters
Provide all internal support for a dedicated territory
Develop relationships tailored to the specific needs of dealers and customers
Handle customer inquiries and concerns through various channels like phone and email
Own a customer problem from the first point of contact through resolution
Accountable for all activity with the customer
Treat customer complaints as opportunities to drive loyalty by addressing their needs effectively
Utilize SalesForce.com, SAP, and Outlook to manage workload, capture information, and support customer requirements
Document and communicate all quality issues in the Quality Notification system
Proactively manage and prevent sales disputes
Provide back-up support for teammates
Effectively manage all aspects of orders including timely order processing and VL10 / Load planning updates
Support the customer by prioritizing and managing workload to accomplish goals
Effectively manage phone calls and emails with goals for logging activities as cases in SalesForce.com
Minimum 80% ACD phone, 7.5 business hours resolution time, 90% positive survey results
Problem-solving, analyze information, root cause and find effective solutions
Understanding other areas of the business and effectively communicating across the organization
Supportive of teammates
Positive attitude and approach
Empathy and Patience
No complaining, no criticizing, no gossip
Proficient user of SAP and Salesforce.com
Microsoft Office and Outlook proficiency
Embraces technology and change
Strong written and verbal communication
Commitment to Kimball International and our customers
Delegation skills
Continuously look for opportunities to improve our processes
Follow-Up
Thorough
Attention to detail
Initiative
Creative thinking / negotiation capabilities
Fully support new and revised initiatives
Accountable
Company
Kimball International
Kimball International is a commercial furnishings company.
Founded in 1950
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Schneider
Retired Chairman & CEO
Jessica Barrios
Education Sales Manager & Strategic Partnerships
Recent News
The Business Journal
2025-10-31
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