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Spencer Savings Bank · 6 hours ago

Assistant Financial Center Manager

West Caldwell, NJ

Full-time

Onsite

Entry, Mid Level

$51K/yr - $78K/yr

2+ years exp

Spencer Savings Bank is seeking an Assistant Financial Center Manager who provides exceptional customer service while overseeing the Financial Center Service Reps. The role includes managing operations, coaching staff, and ensuring compliance with operational standards in a positive work environment.

Banking

Responsibilities

Responsible for managing and executing the operations of the teller line

Is the second in charge in the branch and is the acting manager in the absence of the Financial Center Manager

Ensures all FCSRs are proficient with operations and compliance as it relates to their job

Daily/Weekly/Monthly scheduling and coordination of teller line workflow

Operates a teller draw and/or fills in on the platform as needed

Ensures all FCSR’s and themselves actively & successfully participate in the internal sales process on a daily basis to meet all referral and sales expectations

Assists the Financial Center Manager with the accurate completion of the branch monthly self-audit program

Observes, coaches and develops FCSRs on an ongoing basis

Recommends and implements the performance management process with FCSRs as needed

Required to travel & work at other branches as needed

Performs other duties as assigned

Supervises Financial Center Service Reps

Qualification

Retail banking experienceSupervisory experienceCustomer service skillsAnalytical skillsCoaching skillsPC skillsInterpersonal skillsOrganizational skillsTime management

Required

High School diploma or GED is required

Minimum of 2-5 retail banking experience

Good interpersonal skills, including listening, written and verbal communication

Ability to work with a wide variety of personalities in a courteous and professional manner

Solid math and analytical skills

Ability to understand and follow safety and security practices

Strong relationship building skills

Proven ability to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities

Strong customer service/advocacy skills

Good organizational and time management skills

Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office

Ability to evaluate others on their performance

Ability to effectively coach, develop and manage staff performance