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Pomelo Care · 5 hours ago

Outreach Operations Coordinator

United States

Full-time

Remote

New Grad, Entry Level

$55K/yr - $70K/yr

Pomelo Care is the national leader in evidence-based healthcare for women and children. As an Outreach Operations Coordinator, you will provide essential operational support to the Outreach team, ensuring efficiency, accuracy, and consistency of systems and processes to drive team performance.

ChildrenHealth CareMobile AppsWomen's

Responsibilities

Help organize and improve sales tools (TalkDesk, SalesForce, Metabase, etc.) to improve usability and consistency across platforms

Support the maintenance and cleanup of Salesforce dashboards, reports, and data fields to ensure accuracy and relevance

Help maintain and update operational and knowledge base systems, including training and learning and development material

Help maintain internal documentation for primary systems, workflows, and operational processes

Assist with essential administrative functions such as completing patient eligibility checks through internal tools and external insurance platforms

Provide data support for the Outreach team, ensuring call documentation and enrollment data are accurately captured and reported

Participate in meetings and projects with teams to understand how Sales Excellence drives understanding and execution

Flex into other training, patient, and specialist support tasks as needed, including managing inbound inquiries or assisting with patient outreach

Qualification

SalesforceData accuracyCRM systemsOrganizational skillsBilingual (Spanish)

Required

Experience working in a fast-paced environment, preferably in a call center or sales operations setting

A keen eye for detail and a commitment to data accuracy and consistency

Proven ability to manage multiple administrative tasks and prioritize effectively

Familiarity with CRM systems (like Salesforce) and sales/outreach enablement tools

Consistently demonstrate high-quality execution and reliability

Strong organizational and time-management skills

Ability to work independently and as part of a team

Willing to work some nights and weekends as needed

Preferred

Bilingual (Spanish)

Prior people and performance management

Benefits

Competitive healthcare benefits

Generous equity compensation

Unlimited vacation

Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)