Apply on Employer Site

ADVATIX - Advanced Supply Chain and Logistics · 1 day ago

IT Support Technician

South Bend, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

ADVATIX - Advanced Supply Chain and Logistics is seeking an IT Support Technician to assist in the installation, configuration, and ongoing usability of desktop computers and software. The role involves troubleshooting technical issues, training staff, and maintaining hardware and software systems to ensure seamless operations.

Freight ServiceLogisticsSupply Chain Management

H1B Sponsor Likely

Responsibilities

Installs, configures, and provides ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines

Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

Works with Help Desk and Network Operations personnel as appropriate to determine and resolve problems received from users

Interact with numerous computer platforms in a multi-layered server environment

Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems

Trains and orients staff on the use of hardware and software

Maintenance and upgrading of computer systems or offering recommendations on upgrades needed

Maintaining other computer peripheral devices, such as printers, and solving printing problems if they arise

Works with procurement staff to purchase hardware, software, and computer supplies

Assesses functional needs to determine specifications for purchases

Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable

Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation

Ensure customer satisfaction by preventing the occurrences of nonconformities relating to product, process, and quality systems

All other duties as assigned

Qualification

Desktop supportTroubleshooting hardwareMicrosoft WindowsMS Office ApplicationsCustomer serviceProblem analysisMultitaskingStress toleranceInterpersonal skillsOral communicationWritten communicationAttention to detailTeamwork

Required

Associate's Degree, technical certificate, or equivalent experience

2 - 4 years of related work experience

Working knowledge of fundamental operations of relevant software, hardware, and other equipment

Proficient with: Microsoft XP Professional/Windows 7 Professional; MS Office Applications; Adobe, MS Exchange 2007

Solid understanding of desktop hardware

Ability to troubleshoot, diagnose, and repair a wide range of increasingly complex computer hardware and peripheral devices purchased from a variety of vendors

Excellent customer service, interpersonal skills, and ability to deal effectively with clients

Oral and written communication skills

Problem analysis and solving

Attention to detail

Able to work with minimal supervision and within a team-oriented environment

Able to multitask

Stress tolerance

This position requires the following physical activities: reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing, and visual acuity

Ability to lift/move up to 40 pounds solo and greater weights in a team-lift environment

Company

ADVATIX - Advanced Supply Chain and Logistics

Helping Companies Transform Operations and Grow Omnichannel. E-commerce, Retail. One of world’s leading Supply Chain and Logistics expert teams.

Founded in 2017

Westlake Village, California, USA

501-1000 employees

https://www.advatix.com/

H1B Sponsorship

ADVATIX - Advanced Supply Chain and Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (2)

2021 (1)

2020 (1)