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Tredyffrin/Easttown School District · 3 weeks ago

IT Helpdesk Technician

Berwyn, PA

Full-time

Onsite

Mid Level

3+ years exp

Tredyffrin/Easttown School District is seeking an IT Helpdesk Technician to support and maintain all components of the District network. The role involves troubleshooting hardware, software, and network issues, ensuring the security of the network, and managing various IT projects.

Primary/Secondary Education

Responsibilities

Support and maintain all components of the District network including the structured cabling system, attached workstations, mobile devices, peripheral devices, telecommunication devices, and security cameras

As a member of the district Helpdesk team, troubleshoot hardware, software, network, telecommunication and video issues throughout the school district

Apply District policies and controls to ensure security of the network, legal compliance with software licenses, and copyright laws

Test all hardware or software before it is deployed to ensure compatibility with the existing network and operating systems

Follow established procedures for maintaining documentation and inventory of networked computers, printers, system software, and standardized application software licenses

Troubleshoot and resolve problems associated with the use of the network and district devices

Complete appropriate equipment repairs in an efficient and courteous manner

Relocate/move, set up and install new computer systems, devices, software, and telecommunications equipment throughout the district

Work effectively with users on all levels, communicating clearly, and maintaining a strong work ethic

Manage simultaneous projects and react spontaneously to critical trouble-shooting situations

Accept additional duties or responsibilities as assigned

Consult with members of the Information Technology Department to promptly resolve interruptions of any network services or equipment failure

Maintain an excellent working relationship with the members of the Information Technology Department

Stay current on new technologies and software applications that may have significant value to the District

Qualification

Technical support experienceHardware troubleshootingNetwork cabling skillsOperating systems experienceMicrosoft Office knowledgePatienceTactCommunication skillsProblem-solving skills

Required

Technical school/college with a degree in computers

At least three years of hands-on experience in a technical support position and one year in a network environment, working extensively with hardware

Ability to work with network cabling and connections, including installing/removing peripherals, cards, and other devices

Extensive hardware/software troubleshooting skills and ability to perform repairs

Strong knowledge of personal computers, mobile devices, telecommunications devices, and security camera systems

Experience using a variety of operating systems

Strong knowledge of Microsoft Office, Internet, virus protections, and email applications

Ability to deal with frequent interruptions

Physical capacity to move/relocate computers and peripherals

Works effectively with users, communicating clearly and maintaining a strong work ethic

Handles simultaneous projects and reacts spontaneously to critical trouble-shooting situations

Tact, patience, poise, and positive attitude in handling job responsibilities

Ability to impart knowledge and confidence to students and staff who may be unfamiliar with new technologies

Regular attendance