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Mr. Appliance · 17 hours ago

Lead Customer Service Rep and Office Manager (remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$19/hr - $25/hr

10+ years exp

Mr. Appliance is looking for a Lead Customer Service Rep and Office Manager to provide excellent customer service experiences for customers with broken appliances. The role involves answering calls, scheduling appointments, and managing office operations while training other customer service representatives.

Customer ServiceHome Appliances

Responsibilities

Answer incoming calls and empathize with the customer. Follow phone script and help get appointments scheduled

Respond to customer emails

Schedule in-home and commercial business service appointments with one of our trained Appliance Repair Technicians

Effectively communicate with the customer to ensure they understand the appointment time and services needed

Order and receive parts to ensure efficient use of company materials

Enter data into the company software

Run the day to day business; schedule the next day appts

Train and coach other remote customer service representatives

Qualification

Customer Service ExperienceOffice Management SkillsComputer SkillsData Entry SkillsProblem-SolvingCommunication SkillsAttention to DetailLeadership Skills

Required

Greater than 10 years customer service experience

Some office manager skills experience a plus

Must be able to work in the software online to answering phones, update phone monitor, dispatching, scheduling, and research and order parts, do purchase orders, and update work orders

Be able to read a map, find addresses, and same day schedule technicians when there are open appointment times

High school diploma or equivalent

Good telephone communication skills and strong wifi at home

Expert computer and data entry skills; have computer with Microsoft

Ability to lead a small office team of remote customer service representatives

Preferred

Previous experience of four years or more in an office environment

Benefits

No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked. We work Monday - Friday 8am to 5pm.

PTO : TBD

Fun Team Environment : We stand by our culture and build our team with people that love what they do.