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Augusta University · 4 hours ago

Communications Specialist - Dept

Augusta, GA

Full-time

Onsite

New Grad, Entry Level

$20.28/hr - $25.34/hr

Augusta University is Georgia's innovation center for education and health care, and they are seeking a Communications Specialist for the Registrar's Office. This role is responsible for developing, managing, and delivering clear communications to students, faculty, and staff while overseeing the Registrar's Office web presence and managing social media content.

Higher Education

Responsibilities

Execute targeted campaigns for registration periods, deadlines, and policy updates

Implement automated messaging through Slate integrated with Banner

Standardize and simplify student-facing language for clarity

Maintain a comprehensive communication map to ensure timely, coordinated outreach

Produce instructional videos and guides for registration, course planning, and transcript requests

Enhance Pathify presence with accessible, visually consistent content

Integrate key student services (registration, degree audit, profiles) into the portal for seamless navigation

Lead full redesign of Registrar's website to align with AU branding and accessibility standards

Use analytics to monitor engagement and drive continuous improvement

Maintain site organization for optimal user experience

Update and manage critical internal documents (Scheduling Manual, Catalog templates)

Deliver timely communications to faculty/staff on registration, policy changes, FERPA, grading, etc

Serve as liaison with AU Communications to ensure all messaging reflects institutional tone and branding

Track engagement across web, email, Pathify, and video content

Identify pain points and recommend CRM-based solutions to reduce email dependency

Review analytics for adherence to AU and IE standards

Propose new data views based on campus feedback

Manage crisis communications for system outages

Support social media announcements via AU main channels

Conduct surveys to measure communication effectiveness and inform improvements

Perform all other duties as assigned

Qualification

PathifySlateApexCommunicationsGraphic designMicrosoft OfficeContent management systemsDigital content creationEditing skillsProofreading skillsInterpersonal skillsOrganizational skillsWriting skills

Required

Bachelor's degree from an accredited college or university in communications, marketing, public relations, higher education, or a related field

Preferred

Experience in higher education, especially in student services or academic operations

Knowledge of Pathify, Slate, or Apex (or comparable CRM/communication systems)

Basic graphic design skills (e.g., Canva, Adobe Creative Suite)

Understanding of accessibility standards for web and digital communications

Benefits

Health insurance

Dental insurance

Life insurance

Teachers Retirement System (or Optional Retirement Plan)

Earned vacation time

Sick leave

13 paid holidays

Tuition Assistance Program

Company

Augusta University

Glassdoor3.6

Augusta University offers opportunities #LikeNoOther through groundbreaking research, patient-centered clinical expertise and forward-thinking educational programs from three campuses in the beautiful Southern city of Augusta, Georgia, and satellite locations across the state.

Founded in 1828