Vanderbilt University · 15 hours ago
Technical Support Specialist (Hybrid)
Nashville, TN, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expVanderbilt University is a prestigious institution committed to advancing knowledge and transforming lives. They are seeking a Technical Support Specialist to provide remote and in-person support, troubleshoot complex technical issues, and collaborate with IT teams to enhance service delivery.
E-LearningEducationHigher Education
Responsibilities
Provide comprehensive remote and in-person technical support to students, faculty, and staff, addressing complex issues related to hardware, software, and university systems
Utilize advanced troubleshooting techniques to diagnose and resolve a broad range of technical problems effectively
Actively participate in team projects aimed at improving support processes and enhancing service delivery within the university's IT framework
Collaborate with other IT teams to resolve a wide range of customer issues
Assist in the development of training materials and documentation to facilitate knowledge transfer
Maintain detailed and accurate documentation of support interactions, troubleshooting steps, and resolutions to ensure high-quality service continuity
Review and update existing support documentation and knowledge base entries to reflect current practices and solutions on a regular basis
Monitor and analyze recurring technical issues to identify opportunities for system improvements and preventative measures
Collaborate with senior staff in the implementation of system updates and upgrades, ensuring minimal disruption to users
The position may have on-call responsibilities, which involve being available for after-hours incident response. This includes addressing daily incidents and requests when on-call. On-call duties are shared with other team members on a rotating schedule
Qualification
Required
High school diploma is necessary
2 years of relevant experience in technical support is necessary
Proficient understanding of computer hardware, software applications, and operating systems (Windows, macOS, and Linux) is necessary
Experience with remote support tools and ticketing systems is necessary
Strong analytical and problem-solving skills, with a keen attention to detail are necessary
Excellent communication skills, both verbal and written, with the ability to effectively convey technical concepts to diverse audiences are necessary
A proactive attitude towards continuous learning and professional development within the IT field is necessary
Excellent customer service skills, demonstrated through a proven track record of resolving issues promptly, communicating effectively, and consistently exceeding customer expectations, is necessary
Demonstrated commitment to VUIT's Guiding Principles is necessary
Preferred
Associate's degree or higher is preferred
CompTIA A+ or similar entry-level certifications are preferred
Company
Vanderbilt University
Vanderbilt University is a private research university offering undergraduate, graduate, and professional programs.
1001-5000 employees
H1B Sponsorship
Vanderbilt University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (91)
2023 (87)
2022 (58)
2021 (62)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
$28.55MKey Investors
Mark AbkowitzNational Science Foundation
2018-11-07Grant· $4.5M
2018-04-18Grant· $0.55M
2015-07-10Grant· $12.8M
Leadership Team
B
Bharat Bhuva
Professor
Bill Blot
Professor
Recent News
vcnewsdaily.com
2026-01-06
2026-01-05
Company data provided by crunchbase