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Comecer · 22 hours ago

Field Service Engineer

Indianapolis, IN

Full-time

Hybrid

Senior Level

$35/hr - $45/hr

5+ years exp

Comecer is a global leader in containment and aseptic processing technologies, supporting life-saving therapies across various facilities. The Field Service Engineer will troubleshoot, repair, and maintain sophisticated equipment in regulated environments while providing technical support and building strong customer relationships.

AgricultureBiotechnologyComputerHealth CareIndustrialIndustrial EngineeringManufacturingMechanical EngineeringNuclear

Responsibilities

Troubleshoot, repair, and maintain Comecer equipment at customer sites across the U.S. and Canada

Provide remote Level 1 & 2 technical support via phone and online help desk

Perform preventive maintenance, calibrations, leak testing, and filter replacements

Execute Site Acceptance Tests (SAT) and participate in IQ/OQ/PQ activities

Clearly explain diagnoses and repairs to customers with professionalism and confidence

Document service activities using FUSION service management software

Support the growth of after‑sales service offerings, including maintenance agreements, upgrades, and spare parts

Manage spare parts, consumables, and inventory to ensure customer uptime

Assist in negotiating service contracts and maintenance packages

Organize and maintain technical documentation, manuals, and spare parts lists

Build strong relationships with customers, vendors, and internal teams—representing both Comecer and ATS brands

Participate in ongoing technical and product training

Collaborate across engineering, sales, and service planning teams

Expand your professional network within advanced therapy and pharmaceutical manufacturing

Qualification

TroubleshootingAutomation systemsCustomer-facing experienceTechnical documentationMicrosoft OfficeResilience under pressureRoot cause analysisCommunication skillsTime managementAttention to detail