MidPoint Technology Group ยท 9 hours ago
Tier I IT Support Specialist
Columbia, MD
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expMidPoint Technology Group is a technical services company providing integration of system solutions. They are seeking a skilled and detail-oriented IT Support Specialist Tier 1 to provide technical support to end-users and ensure smooth IT operations.
ArchitectureConsultingElectronicsManagement ConsultingProfessional ServicesSoftwareWholesale
Hiring Manager
Austin Carroll
Responsibilities
Configure and set up new user accounts and workstations, including remote setups
Prepare and image laptops for deployment
Guide users through the VPN login process and assist with their initial login
Reset passwords, manage authentication methods, and create groups with assigned members
Diagnose and resolve email and application issues, including installations requiring admin credentials
Document solutions to recurring issues and create documentation for current processes
Manage and track IT inventory
Escalate complex issues to higher-tier support when necessary
Provide remote support to users as needed and participate in an on-call rotation
Assist with basic network troubleshooting and connectivity issues
Ensure that software and operating systems are up to date
Provide training and support to users on new technologies and systems
Monitor and manage data backups to ensure data integrity
Document and report incidents and issues to management
Collaborate with other IT team members on larger projects and initiatives
Qualification
Required
1+ year of IT Support experience
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Familiarity with common IT support tools and software
Must be able to lift up to 50 lbs
Preferred
Previous experience in a similar role is preferred
Benefits
Medical, dental, and vision coverage
401(k) match program
Life and disability insurance
16 days paid time off
Company paid holidays
Company
MidPoint Technology Group
MidPoint Technology Group is a consulting company that provides integration of system solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Kaspary Jr.
President/CEO
John Vingsen
Vice President / COO
Recent News
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