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M&R Hotel Management · 2 days ago

Assistant Front Office Manager- SpringHill Suites Times Square

New York, NY

Full-time

Onsite

Mid Level

M&R Hotel Management is a company that focuses on providing exceptional hotel services. They are seeking an Assistant Front Office Manager to assist guests efficiently and maintain high standards of service and hospitality, while performing various scheduling and customer service tasks.

ConsultingHospitalityHotelProperty Management

Responsibilities

Provide the highest quality of service to the customer at all times

Check guests in and out efficiently and in a friendly manner

Handle guest mail and messages per established procedures

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies

Take reservation requests efficiently

Answer switchboard in accordance with standards of proper telephone etiquette

Block rooms and handles special requests

Monitor room availability and offer AGM and GM assistance in yield management and restrictions

Handle safe deposits by guests per established procedures

Keep lobby and desk area clean and presentable

Have a thorough knowledge of emergency and security procedures

Offer and properly handle requests for wake up calls

Know how to clean guestrooms to standards

Clean back office area as requested by management

Open and close shift, make cash drops

Ensure all credit cards, cash and change funds are balanced throughout each shift

Inform management of any guests or systems related complaints or problems

Communicate with incoming staff and management by logging pertinent information in the pass on log

Keep maintenance informed of all maintenance needs

Pass on guest lost and found inquiries to management or Guest Room Supervisor

Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance

Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies

Complete weekly front desk scheduling based on forecasted occupancy

Must be able to answer questions that GSRs may have

Must be able to cover any call-off shift as per proper chain of command

Each associate will be required to follow the rules as found in the M&R Employee Handbook

Perform other duties as assigned by management, of which employee is capable of performing

Qualification

Guest Service ManagementSchedulingCash HandlingRoom ManagementCommunication Skills

Required

To assist guests efficiently, courteously and professionally in Guest Service related functions

To maintain high standards of service, and hospitality

To perform assigned tasks such as scheduling, and ensuring that all Guest Service Agents are maintaining high levels of customer service