Covenant Health ยท 14 hours ago
Service Engineer I IS, Incident Command Center
Redmond, WA, United States
Full-time
Onsite
Entry Level
$44.35/hr - $68.86/hr
1+ years expCovenant Health is committed to providing patient-focused care and is seeking a Service Engineer I to join their Enterprise Information Services team. This role is critical in designing and maintaining reliable services that support caregivers and business operations, ensuring minimal disruption and maximum efficiency through proactive monitoring and incident management.
Hospital & Health Care
Responsibilities
Serve as Incident Commander for major incidents, leading real-time response, coordination, and communication across technical and business teams
Direct incident bridges, ensuring timely escalation, stakeholder updates, and clear action assignment to restore service quickly
Drive root cause analysis, document incident timelines, and ensure permanent corrective actions are identified and tracked
Maintain readiness for rapid response, including participation in on-call rotations and disaster recovery drills
Continuously improve incident management processes, playbooks, and reporting to enhance organizational resilience
Support service reliability through proactive monitoring, trend analysis, and process improvements
Collaborate with engineering teams to implement automation and reporting solutions that support incident management
Ensure compliance with organizational standards and contribute to operational excellence initiatives
Qualification
Required
Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
1 or more years of related experience
Experience in automation, specifically related to deployment, recovery, or other manual processes
Preferred
Experience in a Healthcare environment
1 or more years of experience in a Network Operations Center or Incident Command Center
Proven expertise in major incident management or command center operations
Strong communication and leadership skills, especially under pressure
Hands-on experience with the ITIL framework, including Incident, Problem, and Change Management
Benefits
Retirement 401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources
Company
Covenant Health
Covenant Health is a member of St. Joseph Health System, one of the most successful not-for-profit health systems in the United States.
Founded in 1998Lubbock, Texas, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Lancaster
Chief Executive Officer
Adam Spivey
CFO
Recent News
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