Indotronix Avani Group · 9 hours ago
Technical Support Specialist
United States
Contract
Remote
Entry, Mid Level
2+ years expIndotronix Avani Group is seeking a Technical Support Specialist to execute field action remediation and provide remote support for electronic systems. The role involves maintaining service documentation and collaborating with advanced support specialists to resolve issues.
ConsultingMachine LearningSoftware
Hiring Manager
Ravi Teja
Responsibilities
Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities
Maintains accurate records and documentation on service tickets
Completes service documentation as required
Interface and work closely with advanced support specialists as required
Qualification
Required
Computer Science, Technology or Healthcare related or equivalent work experience
2-3 years proven applied experience
Goal and action oriented
Read, write, speak English language; English proficient
Strong analytical skills to troubleshoot problems using logical/analytical methods
Application/software packaging and deployment; desktop and system support services
Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar
Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting
Minimum Education: HS Diploma
Preferred
Three to five years of service experience in the troubleshooting and repair of electronic systems
Company
Indotronix Avani Group
Indotronix Avani Group is a consultancy that offers machine learning, cloud computing, software development and SaaS services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mitch Meller
Chief Operating Officer
Recent News
2023-12-25
Company data provided by crunchbase