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Metropolis Technologies · 3 hours ago

Customer Service Representative - Inbound Call Center

Atlanta, GA

Full-time

Onsite

Entry Level

$15/hr - $16/hr

1+ years exp

Metropolis Technologies is an artificial intelligence company specializing in checkout-free parking experiences. The Customer Service Representative will handle a high volume of inbound calls, resolve customer issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Artificial Intelligence (AI)Computer VisionMachine LearningParkingSoftware

Growth Opportunities

Responsibilities

Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries

All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis

Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction

Handles business transactions in connection with activation of new customer accounts on a computer terminal

Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar

Makes financial decisions to protect/collect revenues and adjusts customer accounts

Manage multiple duties at a time

Deliver exceptional client service via telephone

Conduct detailed research and address customer inquiries

Provide quality service by comprehending procedures and continued product knowledge

Enter data and customer service work on a daily routine basis

Prepare activity reports to track performance across our customer base

Track issues, and ensure timely delivery of solutions from support teams

Complete other duties as assigned

Qualification

Call Center experienceCustomer Service skillsComputer skillsProblem solvingOrganizational skillsMulti-taskingTelephone etiquettePositive attitudeWritten communicationVerbal communicationInterpersonal skills

Required

1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction

High School Diploma or Equivalency

Advanced multi-tasking, problem solving and organizational skills

Ability to work in a fast paced work environment

Positive attitude and productive, professional and courteous manner

Superior telephone etiquette

Ability to accomplish tasks in the most timely and efficient manner

Strong written and verbal communication and interpersonal skills

Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)