Bulk Property Support Rep (70009827) jobs in United States
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Altice USA · 5 days ago

Bulk Property Support Rep (70009827)

positionUSA.TX.Tyler-1820 SSW Loop 323
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Altice USA is a telecommunications company seeking a Bulk Property Support Representative to manage and respond to email inquiries from bulk properties and their residents. The role involves resolving service and billing issues while ensuring a high level of customer service and satisfaction.

Communications Infrastructure

Responsibilities

Respond to email inquiries from bulk properties in a professional, respectful, and timely manner
Manage multiple shared mailboxes simultaneously, ensuring responses are prioritized to avoid delays
Research and resolve complex service, equipment, and billing issues
Perform account functions including:
Adding, moving, and provisioning equipment
Sending signals and performing troubleshooting
Correcting account codes to avoid billing errors
Restoring services interrupted due to incorrect charges
Processing transfers and setting up accounts for installation or upgrades
Work effectively in Salesforce, IDA/DDP, Remedy, WHA, Boost and any other company systems and tools needed to resolve issues
Provide accurate and detailed written communication when documenting or resolving cases
Collaborate with internal teams to address escalated or cross-functional issues
Proactively identify solutions that balance customer needs and company objectives
Maintain a full understanding of bulk accounts, agreements, and services provided
Communicate empathetically and courteously, ensuring customers feel valued
Place outbound calls to customers when additional clarification or follow-up is required
Bring all issues and concerns to complete resolution, minimizing repeat contacts
Contribute to team success by sharing knowledge, assisting peers, and maintaining accountability

Qualification

Bulk account knowledgeProblem-solving skillsWritten communicationVerbal communicationOrganizational skillsCustomer-first mindsetDependabilityEmpathyResourcefulnessTeamwork

Required

Strong written and verbal communication skills, with professional email etiquette
Ability to perform thorough research and apply problem-solving skills to resolve complex issues
Knowledge of bulk account structures, billing processes, and service provisioning
High level of dependability, accountability, and integrity
Ability to work effectively both independently and as part of a team
Empathy, patience, and respect when engaging with customers and property representatives
Strong organizational skills and attention to detail
Resourcefulness and confidence in making sound decisions
Customer-first mindset with an understanding of the business impact of bulk property relationships

Company

Altice USA

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Thanks for visiting our page. Altice USA is now Optimum Communications, Inc. We are no longer operating under the Altice USA name.
dateFounded in 2015
location
Bethpage, New York, USA
people-size10001+ employees
web-link
http://www.alticeusa.com

Funding

Current Stage
Public Company
Total Funding
$3B
Key Investors
BC Partners
2025-11-25Post Ipo Debt· $2B
2025-07-17Post Ipo Debt· $1B
2017-06-23IPO

Leadership Team

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Marc Sirota
EVP, Chief Financial Officer
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Benjamin Smith
SVP, Chief Information Security Officer
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Recent News

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Altice USA Executives Split Nearly $2 Million in Special Bonuses
2025-12-06
ION Analytics
Optimum Communications claims its creditors control leveraged finance market in antitrust attack on cooperation agreement – Legal Analysis
2025-12-05
MarketScreener
Optimum to Present at the UBS Global Media and Communications Conference
2025-12-05
Company data provided by crunchbase