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LabConnect · 1 day ago

Clinical Trial Materials Specialist I - Clinical Trial Materials

Johnson City, TN

Full-time

Onsite

Entry Level

1+ years exp

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations to accelerate the development of new medicines. The Clinical Trial Materials Specialist I is responsible for managing clinical trial supply orders, ensuring accuracy and compliance, and providing high-quality customer service.

BiotechnologyHealth CareMedicalPharmaceutical

Responsibilities

Communicate proactively with stakeholders to resolve order-related issues or delays. Reviews incoming work orders for completeness, accuracy, and compliance with established requirements, ensuring all necessary information is available before order entry

Enters and updates orders in the ERP system, verifying item details, quantities, lot and expiration requirements, service levels, and supporting documentation

Print and prepare requisitions, labels, airway bills, and other shipment-related documentation

Retrieve and organize visit-specific materials for outbound shipments

Monitor and manage order workflows to ensure timely processing and delivery

Identifies missing or incorrect information and communicates with internal stakeholders to resolve discrepancies before processing

Manages order holds by applying appropriate hold categories, documenting reasons, communicating required actions, and ensuring timely resolution

Processes amendments and changes to orders by reviewing update requests, validating impact on downstream activities, and communicating with relevant teams

Monitors order queues, priority lists, and escalation pathways to ensure orders are processed within required timelines, including priority lanes and urgent requests

Utilizes available tools, trackers, and reports to maintain visibility over order status, holds, and pending actions, escalating concerns when necessary

Provides professional and timely customer service by responding to order-related questions, clarification requests, and internal or external inquiries

Adheres to all established SOPs, documentation standards, and quality expectations, ensuring work aligns with regulatory and operational requirements

Maintains organized digital and physical records to support quality audits, internal reviews, and continuous improvement activities

Perform other duties as assigned to support operations

Qualification

ERP systemsOrder entry systemsAttention to detailProblem-solvingMulti-taskingSOP interpretationEnglish proficiencyEffective communicationOrganizational skills