NEOGOV · 1 week ago
IT Customer Support Specialist III (61032807)
Richland County, SC
Full-time
Onsite
Entry, Mid Level
$46K/yr - $77K/yr
1+ years expNEOGOV is seeking an IT Customer Support Specialist III to join the South Carolina Department of Transportation. The role involves installing, configuring, and maintaining PC hardware and software, diagnosing technical issues, and providing user training and support.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Installs, configures, maintains, transports, and upgrades PC hardware and software throughout District One including all peripheral computer equipment, i.e. printer, scanners, etc
Diagnoses, documents, and resolves a wide range of technical issues for end-users, providing assistance through multiple channels like phone, email, and in-person visits
Provides technical assistance to end-users via phone, email, in person and text messages
Diagnoses and resolves problems reported by users on PC hardware/software
Records work performed in help desk system
Performs routine maintenance and repairs on equipment or sends equipment to vendor for repair
Assists in maintaining user accounts to establish proper access restrictions
Assists with communication equipment issues, maintaining computer inventory, and systems documentation
Removes and properly disposes of obsolete equipment and other components, salvaging any usable parts
Provides end-user training on the proper usage of SCDOT hardware and software
Provides technical support for Voice over IP (VoIP) landlines and SCDOT mobile devices, along with basic network troubleshooting
Helps maintain the complete lifecycle of employee photo ID badges for SCDOT District 1. This involves taking new employee photos, printing and distributing ID cards, and maintaining the accuracy of the photo ID database
Performs other related duties as assigned
Qualification
Required
A high school diploma and one and one-half (1.5) years of experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence
A valid motor vehicle operator's license is required
The physical demands for the essential functions of this position include sitting or standing at a desk for extended periods and working on a computer
May be required to lift up to 30 lbs
May be required to work outside of normal work schedule, especially during inclement weather and/or other departmental-related emergencies
In order to effectively provide service to end users, this employee must be capable of utilizing a telephone and PC for long periods of time
Benefits
Health and dental insurance
Retirement and savings plan options
Paid vacation and sick leave
Telecommuting and flexible work schedules
Prescription coverage and wellness benefits
Dental, vision, term life insurance
Long term disability and flexible spending accounts for health and child care expenses
Defined benefit and defined contribution plans
South Carolina Deferred Compensation Program
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase