Chewy · 1 day ago
Manager, GSOC II
Plantation, FL
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expChewy is seeking a GSOC Manager (Manager II) to lead the Global Security Operations Center team. This role involves managing daily operations, incident response, and ensuring alignment with Chewy’s security strategy while overseeing a team responsible for monitoring and threat detection.
E-CommercePetRetail
Responsibilities
Directly manage a diverse team of GSOC Analysts across a 24/7 operation who provide critical incident support, proactive threat intelligence, and security monitoring
Lead the team functioning as the SME, initial escalation point for decision making, reviewing their work product prior to publishing, and overseeing all communication and documentation drafting by the team on incidents or events
Ability to investigate incidents or events using available security software and tools
Proactively identify and assess threats using OSINT data and security tools
Partner with Environmental, Health, and Safety (EHS) and Security teams to support projects, provide additional details upon request, and support incident investigation
Own staffing of the GSOC including workflow management, scheduling, special requests or projects, and overall ensuring 24/7 coverage
Track GSOC performance and Key Performance Indicators using metrics, providing regular reporting, and driving continuous improvement based on customer feedback and established Service Level Agreements (SLAs)
Build, update, and maintain all GSOC SOPs and programs in partnership with the Sr. PM
Participate in regular operational meetings, providing metrics, incident follow-ups, and other details
Partner with Team Members to harness GSOC’s capabilities and collaborate to drive alliances with internal teams
Deliver training and tabletop exercises (TTX) for internal partners
Maintain a high level of professionalism and confidentiality, facilitating internal discussions during incident management and after-action reports
Ability to travel up to 30%
Qualification
Required
Bachelor's degree in Intelligence Analysis, Applied Intelligence, Criminal Justice, Emergency Management, or related field (or equivalent military experience)
10+ years of experience in security operations, including at least 2 years in a management or supervisory role
Extensive experience in incident management, emergency management, or leading a 24/7 call center/911 dispatch center
Excellent verbal and written communication skills with the ability to remain calm and professional during high stress incidents
Demonstrated experience managing critical incidents and large-scale events relating to safety, security, and impacted operations
Demonstrate experience applying intelligence and data to drive informed decisions by leaders
Ability to travel up to 30%
Preferred
Master's degree in Intelligence Analysis, Applied Intelligence, National Security Studies, Emergency Management, or related fields
Industry certifications such as CPP, PSP, or Emergency Management certifications (e.g., FEMA NIMS, ICS)
Lean Six Sigma, Six Sigma, or Project Management Professional (PMP) Certification
Experience with SIEM tools, OSINT platforms, and other GSOC-related technologies
Previous leadership experience in a high-pressure operational environment such as a 911 dispatch or corporate command center
Working knowledge of Incident Command System (ICS) principles
Demonstrated ability to collaborate multi-functionally with internal and external partners
Strategic problem solver with the ability to build mechanisms, improve processes, and adapt to evolving business needs
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Jim Nelson
Director
Recent News
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