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iHeartMedia · 15 hours ago

Collections Analysis Support

San Antonio, TX

Full-time

Onsite

New Grad, Entry Level

iHeartMedia is the number one audio company in America, leading the audio revolution. They are seeking a Collections Support Analyst to support critical processes that drive efficiency and accuracy within their operations, focusing on managing collections and customer accounts.

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Responsibilities

Collect customer information for the credit application and approval process

Assist in conducting periodic account reviews to identify and follow up on key accounts

Maintain all collections notes in collections tool, including supporting documentation

Consult and advise management regarding the status of outstanding accounts

Monitor the status of outstanding collection activity to identify opportunity areas and adopt procedures to improve the overall collections process and time to payment

Assist in the development and administration of effective credit and collections strategies and initiatives

Identify accounts that are uncollectible, inform management of risks of lost revenue or other anomalies; assist in the preparation and validation of bad debt write-offs for uncollectible account balances

Generate reports and analyses to help successfully manage past due accounts; assist in the collection of past due accounts

Maintain effective working relationships between iHeartMedia and vendors to ensure credit and collection activities are consistent with iHeartMedia’s overall customer relations

Assist in managing customer accounts in bankruptcy, post-petition issues, and processing of those bankruptcy-related documents

Qualification

Collections toolsMicrosoft OfficeAccounting degreeCustomer-oriented attitudeMulti-taskingRapport buildingProblem solvingAttention to detailCommunication skillsCollaboration

Required

Proficient level in Microsoft Office tool

Proven experience utilizing collections tools and strategies

Ability to multi-task and to prioritize workload

Must have proven customer-oriented attitude with focus on always finding a solution

Ability to establish rapport and credibility quickly

Bachelor's degree with concentration in Accounting or equivalent work experience

Previous collection experience

Preferred

Sales or call center experience a plus

Benefits

Employer sponsored medical, dental and vision with a variety of coverage options

Company provided and supplemental life insurance

Paid vacation and sick time

Paid company holidays

A Spirit day to encourage and allow our employees to more easily volunteer in their community

A 401K plan

Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!