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Anderson Process · 3 days ago

Director of Customer Service (Wisconsin)

Brookfield, WI, US

Full-time

Onsite

Director/Executive

Anderson Process is a company committed to providing excellent customer service. The Director of Customer Service is responsible for developing a strategic roadmap for customer service and leading the customer service team to achieve company-wide performance goals.

Manufacturing

Responsibilities

Direct the Customer Service Managers to develop strategy and guidelines for providing a superb customer experience across all branches through the identification of a clear vision, employee training plan, monitoring, and feedback methods

Direct and ensure the execution of product training for all current and new employees to increase our product expertise to provide effective customer solutions and increased customer experience

Become proficient in the use of our operating system to ensure all branches are using it consistently and effectively to service the customers both internally and externally

Direct the Customer Service Managers to coordinate financial or budget activities to fund operations, maximize investments, increase efficiency, and achieve set KPI’s

Develop a strong relationship with top customers and assist in processing quotes, orders, RMA’s, Sales requests, etc. to meet customers’ deadlines

Learn product offerings of our major suppliers in order to be versed enough to assist your team to apply the most appropriate solutions for our customers and/or work directly with suppliers to resolve issues

Assist the VP Sales and Marketing in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives

Review ongoing performance results to targets and activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date

Monitor monthly sales volume with our key suppliers to ensure the company is on track for meeting our yearly expectations and ensure that they efficiently and effectively provide needed goods required to support our customers timelines and applications

Work with the Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities

Up to 25% travel to other branches and Customers as necessary

Other duties and responsibilities that management may deem necessary

Qualification

Leadership OrientationCustomer Relationship ManagementAnalytical SkillsMicrosoft OfficeInventory ManagementProduct KnowledgeNumerical ReasoningCommunicationInitiativeAdaptability