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Carnegie Mellon University · 21 hours ago

Production Center Assistant - Facilities Management & Campus Services (FMCS)

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

Carnegie Mellon University’s department of Facilities Management and Campus Services is searching for a Production Center Assistant to join their Tartan Ink team. The role involves providing support in the university’s copy and print center, assisting customers, and handling various copying and binding services.

EducationHigher EducationUniversities

Growth Opportunities

No H1B

Responsibilities

Ability to properly operate a wide variety of copying and bindery equipment; able to interact and communicate well with the campus customers

Receives, reviews and personally processes requests for copier job requests/orders. Plans daily work assignments based on current workload, customer requirements, machine capabilities, etc. Delivery and pick up of work on campus as needed. Contacts and engages outside service providers as needed

Reviews requests with customers; makes suggestions regarding paper, binding, options, etc.; checks finished work to make certain that customer requirements are being met

Troubleshoots problems and questions, such as delivery dates or times, billing charges, partial orders, etc.; answers most questions or corrects most problems directly. Refers only the most difficult issues to supervisor

Works with the Convenience Copier Technician to perform monthly meter reads on copiers across campus and enters the data into the Maximo Program

Answers service calls on copiers across campus, including clearing jams, adding toner and staples, etc

Other duties as assigned

Qualification

CopyingBindery equipmentCustomer service experienceMaximo ProgramRecord keepingAdaptability

Required

High school diploma, GED, or equivalent required

Ability to properly operate a wide variety of copying and bindery equipment; able to interact and communicate well with the campus customers

Reviews requests with customers; makes suggestions regarding paper, binding, options, etc.; checks finished work to make certain that customer requirements are being met

Works with the Convenience Copier Technician to perform monthly meter reads on copiers across campus and enters the data into the Maximo Program

Answers service calls on copiers across campus, including clearing jams, adding toner and staples, etc

Ability to prioritize work and handle multiple tasks simultaneously

Ability to maintain accurate and detailed records

Walking and standing, bending and lifting are occasionally required, including travel to and work at various locations on campus

Occasional weekend or evening hours may be required

A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered