Swindell, Bohn, Durden & Phillips - CPAs & Advisors · 9 hours ago
IT Support Specialist (Helpdesk)
Jacksonville Beach, FL
Full-time
Onsite
Entry, Mid Level
$58K/yr - $65K/yr
2+ years expSwindell, Bohn, Durden & Phillips is recognized as a Top 100 Firm and Best Small Firm to Work For, providing excellent client service primarily to small businesses and healthcare providers. The IT Support Specialist will maintain the efficient operation of the computer network and deliver prompt technical support, collaborating with a third-party IT services provider.
AccountingConsultingFinancial Services
No H1B
Responsibilities
Configures new users on the network and provides access to appropriate software
Installs print queues, network printers, and menu options and changes
Manages inventory of computer equipment
Installs all software updates and maintains hardware in good working order
Performs minor repairs to equipment and maintains backup systems
Designs and establishes disaster recovery procedures to ensure retrieval of all data and system software
Oversees database administration to ensure data integrity
Assists staff with computer and printer problems (hardware and software)
Works with consultants as necessary
Researches, evaluates, analyzes, and makes recommendations to management on hardware and software needs of the firm
Assists clients with computer installations as assigned by partners
Lifts and moves computer hardware from one location to another within the office
Prepares, directs, and controls a computer budget
Develops and maintains standard operating procedures (SOP's) for IT support and network operations
Trains staff on software
Orders computer supplies
Keeps all support agreements current
Performs other duties as assigned
Qualification
Required
At least two years' experience as a network administrator of a computer system with a minimum of 10 users
Demonstrated experience in helpdesk support, providing technical assistance and troubleshooting for end users
Possesses a bachelor's degree in accounting, computer science, or an acceptable combination of education, training, and experience
Ability to lift 50 lbs
Ability to read, write, and communicate clearly in English
Ability to use all general office equipment including a computer
Benefits
Generally work 36 hours per week outside of busy season
Office is closed on Fridays (May through December)
Firm-Paid insurance premiums for Medical, Dental and Life Insurance (employee coverage)
Firm Contribution to Health Savings Account
Flexible Spending Accounts
401K Retirement Plan w/Firm Contribution
Paid Time Off
12 paid Holidays
Firm-paid Community Service hours
Firm-paid CPE Credits
Company
Swindell, Bohn, Durden & Phillips - CPAs & Advisors
Dedicated to Serving Our Clients & Our Community The SBDP team is dedicated to providing clients with timely, cost-effective and proactive tax, accounting and business consulting services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Christina Cutler
CPA-Partner & Director of Small Business & Accounting
Company data provided by crunchbase