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USAJOBS · 1 day ago

Recreation Assistant - Information, Tickets & Travel (ITT)

Honolulu, Hawaii, USA

Full-time

Onsite

Entry Level

$17.25/hr - $25/hr

2+ years exp

USAJOBS is seeking a Recreation Assistant to provide customer service and support for the Information, Tickets, and Travel program at Joint Base Pearl Harbor Hickam. The role involves assisting patrons, selling tickets, and performing various duties related to community recreation programs.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Provide customer service, information and support of community recreation programs and activities

Provide services to MWR customers, which includes, but is not limited to checking ID cards to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre-packaged retail items

Collect fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other community recreation programs using Point of Sales (POS) and computer programs

Complete a Daily Activity Report (DAR) at the end of every shift and is accountable for the accuracy of daily sales transactions

Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations

Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return. Notifies supervisor or program lead if damage or loss has occurred. Ensures all rental or checkout forms are properly completed and reservation and checkout procedures are followed

Conducts inventory for proper accountability of program equipment and resources. Inspects, maintains and performs upkeep maintenance and repairs on all equipment and resources

Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports

Provides recreation experiences related to leisure skill sets in the form of day and weekend trips

Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and database administration

Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value. All administrative duties accomplished through a variety of means, including computer software programs, which track resource inventories, patron usage/comments, and program standards metrics

Assists with recruitment, training and scheduling of community recreation staff. Actively supports the command statement on adherence to EEO principles and policies

Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events. Responsible for entertainment and promotion scheduling. Incumbent may assist in updating of electronic and multi-media support tools. Seeks ways to promote MWR facilities and events through outreach opportunities on base. Promotes use of recreational e-reading resources available through online MWR Library Program resources

Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs. Responsible for the community outreach to assist in the development of contacts. Assists in the creation of professional proposals, execution of agreements and follow-up. Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base

Adheres to NAVMED P-5010 sanitation requirements. Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved. Provides support for Community Recreation event set up and break down. May perform general housekeeping duties as needed

Performs other related duties as assigned

Qualification

Customer serviceEvent planningRecreation program knowledgePoint of Sales (POS)Data organizationCommunication skillsPhysical fitnessCustomer engagementMulti-taskingTeamworkProblem-solvingAdaptabilityLeadershipTime managementCreativityAttention to detail

Required

Knowledge gained through relevant education and training (i.e., Associates Degree in Recreation, Marketing or closely related field) and/or two years equivalent recreation work experience

Combination of experience related to customer service and or recreation activity-based functions

Ability to organize, plan, administer special events and entertainment activities

Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing

Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities

Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests

Knowledge is required of the functions, procedures, and operations of recreation activities

Incumbent is C.A.R.E (Controlling Alcohol Risks Effectively) trained, holds an Emergency First Responder (EFR) or CPR First Aid certification, and holds a current Food Handler certification, or be able to obtain these trainings/certifications within 90 days of employment

Must have strong customer service skills

Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers

Ability to follow oral and written instructions

Knowledge of computers, office procedures and print production

Employee is required to have a valid state drivers' license. Able to obtain license validation to transport patrons off-base within 90 days of employment