COCM · 6 hours ago
Operations Coordinator
Pittsburgh, PA, US
Full-time
Hybrid
Entry Level
$19/hr - $22.50/hr
1+ years expCOCM is a company that provides management services for college housing, and they are seeking an Operations Coordinator to oversee front desk operations and provide administrative support for multiple apartment complexes at Duquesne University. The ideal candidate will manage student staff, maintain operational efficiency, and assist with community communications and events.
Management Consulting
Responsibilities
Serve as primary contact for all desk operations at COCM sites at Duquesne University
Oversee supervision of 30-45 student desk assistants and 1-3 building assistants. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Act as liaison to overnight desk staff vendor
Maintain/update all desk operation documents including manuals, logs, and training materials. Develop policies and procedures that further operational efficiency at the desk
Regularly, provide updates to building handbooks/manuals relating to desk operations. Coordinate policies, use, and upkeep of all common area amenity spaces in communities (e.g., patios/terraces, fitness centers, laundry rooms, etc.)
In conjunction with student building assistants, periodically review logs at front desk (e.g. guest sign-ins/outs, equipment logs) and inventory supplies and materials. Purchase additional materials as necessary
Manage all mail operations for the community, including following up on resident claims of lost/missing packages
Coordinate policies, use, and upkeep of all common area amenity spaces in communities, such as patios/terraces, fitness centers, study rooms, kitchenettes, laundry rooms, and gaming spaces. This includes working with staff and vendors to maintain spaces, assist in capital plan development for spaces, and decorating spaces as appropriate
Ensure proper training, maintenance, and usage of front desk technology. Connect with appropriate staff and vendors to ensure front desk functionality. This includes both physical technology (phones, turnstiles, computers, etc.) and software (MS Office Suite, digital forms/trackers, resident portals/software, etc.)
Oversee all aspects of parking at Lumina Communities. This includes oversight of the marketing and leasing process for approximately 80 parking garage spaces, front circle, and additional spaces near buildings, management of parking remotes and lift gate (distribution, collection, maintenance, etc.), assessing charges, communication with leaseholders, conducting regular audits of vehicles, and serving as liaison to University
Assist with management of site procurement cards including distribution and uploading of receipts for transactions
Assist in sending regular community-wide e-mails or other communications to incoming and current residents
Assist in managing the offices and implements efficient ways of keeping the offices running smoothly in a neat and organized manner. Develop processes to ensure this happens. This includes inventorying office supplies, ordering replacement supplies/materials, and maintaining office equipment
Performs other clerical duties as needed, such as filing, photocopying, responding to emails or phone calls, managing forms, and invoice processing
Provide additional administrative support to the Lumina team as needed
Represent and promote the community at various recruitment events to maximize occupancy. This includes assisting with move-in, move-out, and room selection processes
Coordinate and attend various meetings or inspections with the Lumina Staff, University Staff, and/or vendors
Other duties as assigned (to include special projects and any other projects deemed reasonable for this position by the Director or Assistant Director)
Serves in on-call phone rotation for administrative and maintenance issues in the communities, including nights, weekends, and some holidays. While on-call, acts as a resource to the staff, dispatches Maintenance Technicians and/or vendors
Qualification
Required
High school diploma or GED
1-2 years of relevant experience in college administration, property management, and/or clerical office environments
Must possess strong interpersonal, problem solving, written communication, customer service, organization, time/priorities management, and teamwork skills
Must be able to work with a diverse population, including students, staff, family members, campus partners, and vendors
Must have developed computer competency skills (Microsoft Office, Outlook, or similar)
Ability to operate basic office equipment including photocopier, fax, and telephone
Basic typing and filing skills
Ability to move and lift to 25lbs and navigate up and down stairs
Preferred
Advanced degree and additional relevant experience are preferred
Benefits
Competitive benefits package
Health benefits
Dental benefits
Vision coverage
401K
Company
COCM
COCM (Capstone On-Campus Management) is a company of talented student housing professionals focused on providing management and consulting services for on-campus housing communities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Will Davenport
Chief Operating Officer
Alton C. Irwin
Director / Chief Marketing Officer
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