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Hillsborough County · 7 hours ago

Senior Oracle HCM Cloud Technical Analyst

601 E Kennedy Blvd, Tampa, FL, 33602, US

Full-time

Onsite

Mid, Senior Level

$83K/yr - $152K/yr

4+ years exp

Hillsborough County is seeking a highly experienced Senior Oracle HCM Cloud Technical Analyst, offering deep technical expertise in supporting and optimizing Oracle HCM Cloud applications. The role focuses on troubleshooting complex issues, system configuration, and integrating with external tools to ensure optimal performance of various HR modules while maintaining a stable and compliant HCM environment.

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Responsibilities

Serves as a vital liaison between ESQA and other business units, ensuring Oracle Cloud solutions align with departmental needs, goals, and objectives. This role emphasizes cross-functional collaboration, effective communication, and seamless integration of technology into the organization's overall strategy

Supports development of Oracle HCM Cloud technical artifacts, including creation of documentation, code, and unit test results. Serves as the Technical Lead in the research, testing, documentation, and implementation of Quarterly Cloud Updates, Enhancements, and Break-Fix solutions

Gathers and documents business requirements for Oracle HCM Cloud projects, ensuring they align with overall organizational objectives, and translates those needs into clear technical specifications. Collaborates with project teams to validate that testing and results meet expectations, while also troubleshooting, researching, and recommending alternative solutions as necessary

Collaborates closely with departments, program managers, and support staff to identify issues, develop and discuss solutions, document requirements, and implement effective resolutions. Serves as the Technical Lead for Oracle HCM Cloud Service Requests (SRs), engaging with internal teams to analyze problems, research solutions, recommend corrective actions or workarounds, and coordinate the submission, testing, and resolution of SRs with Oracle

Identifies additional reporting opportunities to combine multiple data sources to provide new and unique data analysis opportunities for County management

Strong understanding of Oracle HCM Cloud modules, along with related business processes and underlying data sources, through independent research and effective collaboration with staff at all levels. The focus is on leveraging evolving Cloud capabilities and enhancements, including digital assistants, journeys, and AI, to drive continuous improvement

Collaborates closely with Cloud business owners and internal ESQA teams to design and implement new solutions that enhance processes, based on the needs and input of business owners and their ESQA support team

Works closely with project managers and ESQA teams to ensure successful delivery of enhancement projects. Communicates project updates, timelines, and milestones to relevant stakeholders

Supports change management efforts to ensure smooth transitions and effective user adoption, providing training and ongoing assistance to end-users as needed

Performs other related duties as assigned

Qualification

Oracle HCM CloudOracle Integration CloudAI-driven agentsVisual Builder StudioHCM Design StudioFast FormulasOracle toolsAnalytical skillsStrategic PlanningCommunication skillsCritical ThinkingDecision MakingLeadership

Required

Bachelor's degree in Computer Science, Management Information Systems (MIS), Engineering, Public Administration, or a related field

Three (3) years of Oracle Fusion HCM support or implementation experience, including hands-on experience with technical support/configuration of HCM modules (such as Time and Labor, Core HR, Benefits, Absence Management, etc.), fast formulas, workflow testing and issue resolution

An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted

Experience with full implementations of an HCM module in a technical role

Experience implementing or configuring one or more of the following HCM modules: HR Help Desk, Time and Labor, Recruiting Booster, Digital Assistant, Communicate, Celebrate, Career Development, Talent Management (Succession Management)

Experience configuring, customizing, and developing AI-driven agents to enhance HCM platforms, streamlining core HR processes such as recruitment, onboarding, employee engagement, talent, benefits, and absence management

Knowledge of Oracle HCM's extensibility framework (e.g. Visual Builder Studio, HCM Design Studio) to tailor AI agent behavior, UI components, and backend logic for specific organizational needs

Familiarity with payroll and timekeeping regulations (e.g., Fair Labor Standards Act, collective bargaining agreements)

Strong analytical and troubleshooting skills, especially for time and labor/payroll issues under regulatory framework

Proficiency in Oracle tools (such as OIC, HDL, REST APIs, BI Publisher) as well as knowledge of PL/SQL and database management

Excellent documentation and communication skills

Critical Thinking: Issues are often unique, varied, and not typically encountered before, requiring significant individual analysis and collaboration with functional and technical experts across the department and County

Decision Making: Capable of making sound analytical decisions even in ambiguous or uncertain situations, with the ability to prioritize and complete tasks efficiently under pressure

Communication: Strong communication skills, both written and verbal, paired with exceptional active listening abilities

Strategic Planning: Capable of applying project management processes and methodologies to ensure assigned projects are completed on schedule, within budget, upholding high-quality standards, and fulfilling customer expectations

Managerial/Operational Skills: Familiarity with project management methodologies and tools, combined with expertise in software development lifecycle principles and practices

Leadership: Skilled at influencing others to achieve shared objectives, coordinating activities and tasks across individuals and groups, and experienced in collaborating with senior leadership teams