Justworks · 4 days ago
Associate, Medical Benefits
New York, New York
Full-time
Hybrid
Entry Level
$28.85/hr - $31.74/hr
2+ years expJustworks is a company focused on helping businesses manage HR issues in a supportive and entrepreneurial environment. As an Associate on the Medical Benefits team, you will ensure a positive customer benefits experience by managing day-to-day tasks related to medical insurance benefits and collaborating with internal teams to resolve issues.
Bookkeeping and PayrollComplianceEmployee BenefitsHealth InsurancePayments
Responsibilities
Perform day-to-day operations for medical insurance as part of Justworks Benefits Programs
Identify and escalate issues impacting these benefits and support resolution with senior members, internal and external stakeholders, including product and engineering teams as needed
Resolve member eligibility and benefit issues in relation to our medical products, adhering to our agreed-upon SLA for each request
Perform outreach and follow-up to external and internal partners through appropriate communication channels to resolve issues
Perform quoting related to health insurance benefits as needed
Review and resolve recurring error reports provided by insurance carriers, partnering with internal stakeholders as needed
Assist senior team members in building out internal benefit resources (help articles, training decks, etc.)
Develop creative solutions for new issues with assistance from supervisors using available resources and systems
Partner with our Customer Service Organization, Product Support Specialists, and Legal teams to improve systems and resolve issues
Perform other related responsibilities as needed based on department and/or organizational needs
Qualification
Required
Minimum of 2 years of work experience in a similar role (operations, onboarding role, or customer service-related field preferred)
Knowledge of Excel or equivalent required
Strong written and verbal communication skills
Process-driven and technologically savvy
Ability to work as part of a team
Preferred
SQL knowledge a plus
Knowledge of employer-sponsored benefit plans strongly preferred
Knowledge of insurance operations a plus
Experience breaking down complex concepts to core details preferred
Experience working in a fast-paced, data-driven environment preferred
Benefits
Great benefits
Wellness program offerings
Company retreats
Company
Justworks
Justworks is a cloud-based HR and payroll platform that helps small and mid-sized companies manage payroll, benefits, compliance, and HR.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$159.84MKey Investors
FirstMarkRedpointBain Capital Ventures
2023-11-01Series Unknown· $16.84M
2020-01-28Series E· $50M
2018-03-06Series D· $40M
Leadership Team
Michael Seckler
Chief Executive Officer
David Feinberg
Senior Vice President Risk & Insurance Programs
Recent News
Index Ventures
2025-12-29
2025-11-23
2025-10-30
Company data provided by crunchbase