TraceLink · 21 hours ago
Technical Consultant
US - MA - Wilmington
Full-time
Hybrid
Mid Level
$102K/yr - $135K/yr
3+ years expTraceLink is a leader in providing software solutions for the pharmaceutical industry, focusing on digitizing supply chains for better compliance and visibility. The Technical Consultant will be responsible for executing technical deliverables to integrate customer systems with TraceLink’s Opus Digital Network Platform, requiring a mix of technical and consultative skills.
Developer PlatformSaaSSupply Chain Management
Responsibilities
Configure customer environments using TraceLink best practices and Work Instructions
Design and document business processes to identify appropriate TraceLink configurations, integration points and event triggers
Translate customer user stories into requirements to create and modify solutions using our low code / no code application
Write technical design documents where required
Provide subject matter expertise on TraceLink’s data interfaces
Review, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.)
Support user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered
Provide guidance on how global government regulations impact TraceLink configurations
Log product enhancements and defects into the TraceLink tracking systems
Provide deliverable status updates to the Project Manager in a timely, consistent and professional manner
Qualification
Required
Fluent in written and spoken English. Additional language skills may be required depending on geographic assignment
BS/BA technical degree or equivalent experience
3 - 4+ years of experience in customer-facing roles, preferably within technology organizations
Able to travel domestically and internationally as needed (up to 50% travel requirement)
Able to read, parse and manipulate various technical formats such as XML, EDI and CSV
A working knowledge of XML and B2B technologies such as AS2 and SFTP
A working knowledge of Web Services (WSDL, SOAP, etc.)
Able to use debugging software
Able to work on and identify multiple solutions to various use cases and problems that may arise
A strong working knowledge of Microsoft products (Office, Outlook, SharePoint), Google products (Gmail, Calendar, Drive, Docs, Sheets, Slides, Groups, Hangouts, Forms), Salesforce and other industry standard collaboration tools (Slack, etc.)
Has a curiosity to expand technical knowledge and learn new things
Is driven to meeting project milestones; consistently meets commitments
Manages a portfolio of projects and accounts; consistently meets expected billable utilization targets
Highly self-motivated; thrives in a fast-paced environment
Communicates clearly (orally and written), succinctly and logically to all customers
Listens effectively and understands the needs of customers and team members
Facilitates sharing of information and ideas within the PS team
Openly shares information, experience and expertise with others to foster team spirit in support of Professional Services goals
Treats others with respect
Builds credibility and trust by delivering quality work on a timely basis
Able to build processes and documentation in situations where there may be ambiguity due to cutting-edge technology or new industry regulations
Takes pride in and understands the importance of quality; has a ‘right first time' approach
Monitors quality of own work and ensures that SOPs, Work Instructions and guidelines are adhered to
Raises concerns where quality is at risk
Initiates and maintains productive relationships with customers
Acts with customer success in mind and strives for positive customer experiences
Can speak intelligently about TraceLink products and how they are positioned in the market
Can handle customer calls independently as the technical resource
May be asked to work with customers in a consultative and/or advisory role
Preferred
Knowledge of supply chain business processes including distribution, logistics, warehousing and serialization
Working knowledge of UNIX and/or Kibana
Working knowledge of JavaScript
Life Sciences experience
Experience working with an application platform
Company
TraceLink
TraceLink is a SaaS network creation platform company that connects people, companies, systems and processes, on a network for greater good.
501-1000 employees
H1B Sponsorship
TraceLink has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (26)
2023 (22)
2022 (29)
2021 (46)
2020 (42)
Funding
Current Stage
Late StageTotal Funding
$233.86MKey Investors
GeorgianGoldman Sachs Growth EquityVolition Capital
2018-08-21Series D· $93M
2018-06-09Series D· $60M
2016-11-30Series C· $51.5M
Leadership Team
Shabbir Dahod
President and CEO
Michael Mozzer
Chief Financial Officer
Recent News
Company data provided by crunchbase