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Capital Health (US) · 9 hours ago

Telecom Operator

Pennington, NJ

Full-time

Onsite

New Grad, Entry Level

$16/hr - $23.25/hr

Capital Health is the region's leader in providing progressive, quality patient care. The Telecom Operator will effectively operate the switchboard console for routing internal and external calls, providing information, and ensuring patient confidentiality while managing a high volume of calls in a fast-paced environment.

Health CareMedicalOncology

Responsibilities

Demonstrates ability to effectively operate the switchboard console for routing internal and external calls

Answer incoming calls in a professional and courteous manner, providing information or transferring calls to the appropriate individual or department

Patience, tact, and the ability to handle a wide range of people, including those who may be upset

Provide patient information as allowed, such as room numbers or department locations, while respecting patient confidentiality

A deep understanding of and adherence to patient confidentiality rules is required

Must be able to think quickly and use critical thinking to identify a caller's needs

Skills to manage a high volume of calls and a fast-paced environment

A good memory for names, numbers, and other important details

Basic computer skill and the ability to quickly learn new software and telephone systems

The use of handling radios to relay messages

The use of emergences phones if phone system is totally is down

Report any operating system problems to maintenance and or security

Answering service for Radiation Oncology after hours, weekends and holidays

Monitors mechanical, gas, panic, codes and fire alarms panels centralized in the switchboard area

Provides language and hearing specialized services to physicians, medical staff, patients, and community

References and utilizes organization on-call schedules including physician, nurses, technician and departments

Initiates and coordinates all established codes throughout Capital Health in accordance with policy

Logging information, particularly during emergency situations

Requiring sitting at a desk for long periods

The ability to remain flexible, work independently

May work shifts that include nights, weekends, and holidays, as hospitals operate 24/7

Any Mandatory requirements that Capital Health requires

Answers code telephones within two rings and obtains pertinent information for code initiation and location

Utilizes overhead paging system when required in accordance with hospital policy to announce emergency codes

Ensures pages are dealt with immediately

Follows departmental procedures and scripts for individual codes

Logs code event promptly and accurately

Operates overhead paging as needed within the assigned guidelines

Utilizes internal and external pagers in a timely fashion to notify appropriate personnel within established time frame

Uses established scripts in answering and processing calls

Transfers internal calls successfully within established time frame of request

Routes calls to requested destinations within established time frame

Places callers on hold as required without call termination

Segregates requests for hospital personnel by addressing the distinction between need for a technician or a physician

References on-call personnel by department in an effort to find appropriate staff scheduled within established time frames

Notifies on-call personnel by established mode of communication within appropriate time frame of referencing pertinent information

References schedules accurately based on time and date

Sets up schedules for the following calendar day as required daily

Notifies desired interpreter without delay for appropriate language need

Makes connection between interpreter and patient within required time frame

Uses appropriate client identification number for specific interpreter services or type of vendor utilized

Verifies that callers are properly connected to interpretive service provider

Provides equipment to hearing impaired patients through utilization of Security Department

Completes forms and obtains signatures for release of equipment

Associates ring tone with appropriate type of alarm within established time frame

Silences alarm as required

Notifies appropriate hospital personnel to resolve issue within established guidelines

Follows up on resolution as needed

Provides information to other affected departments as needed within established time frames

Qualification

Switchboard operationPatient confidentialityComputer skillsEmergency communicationCritical thinkingPatienceTactIndependenceFlexibility

Required