CBTS · 1 day ago
Service Delivery Coordinator
Cincinnati, OH
Full-time
Onsite
New Grad, Entry, Mid Level
$55K/yr - $70K/yr
0+ years expCBTS is a service delivery company seeking a Service Delivery Coordinator to manage diverse tasks and workloads associated with service delivery. The role involves supporting client accounts, enhancing customer satisfaction, and providing administrative assistance to the service delivery team.
Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry
Responsibilities
Act as the point of contact for smaller clients in the US or Canada
Respond promptly to client inquiries and track satisfaction issues
Attend meetings, capture notes, and follow up on action items
Address customer billing inquiries and provide supporting documentation for overage items
Process miscellaneous client requests and inquiries
Provide reporting support by leveraging existing reports and creating ad hoc reports as needed
Ensure timely resolution of tickets in the SDC/SDM and shared resource pool queues
Manage daily process activities, offer guidance, and recommend workflow improvements
Coordinate additional service requests with leaders, Account Executives, and CBTS personnel
Engage in escalation and notification procedures during outages, liaising with CBTS teams to restore services
Participate in data integrity initiatives
Join or lead self-guided teams to complete tasks and projects
Provide PTO coverage support for team members
Create and maintain Service Delivery materials (Toolkit)
Assist in driving internal operational initiatives to enhance customer experience
Qualification
Required
Bachelor's degree (required)
0–4 years of professional experience
Exposure to or experience in Project Management, IT, Service Management, business, or analytics
Preferred
Project Management training (preferred)
Service Management training (ITIL) (preferred)
Experience in the Information Services industry (preferred)
Strong organizational skills and ability to multitask effectively
Proven success in leading teams on various assignments
Ability to thrive under pressure in a fast-paced environment
Proficiency in Microsoft Office (document creation, process development, Excel analytics)
Excellent written and verbal communication skills across all organizational levels
Self-motivated and adaptable to changing priorities
High potential individual with a diverse skill set
Comfortable interacting with both technical and business professionals
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Kristin Russell
Chief Executive Officer
Phil Clark
SVP, National Territory Sales
Recent News
2025-11-04
Company data provided by crunchbase