360Player · 1 week ago
Customer Success Manager - Spanish Speaking in Raleigh
Raleigh, NC
Full-time
Onsite
Mid Level360Player is a global leader in sports technology, redefining how sports clubs operate and manage teams. The Customer Success Manager will provide financial support, optimize customer usage of the platform, guide customer growth, and deliver exceptional customer support.
SoftwareSportsVideo Chat
Responsibilities
Deliver hands-on support related to club financials, including payments, registrations, and related systems, ensuring smooth and accurate financial workflows
Ensure customers understand its functionalities and how to optimize sports management operations
Help and guide customers to develop their usage
Provide training and support to new customers
Deliver exceptional customer support and build strong relationships with our clients
Qualification
Required
Exceptional customer service and communication skills, with the ability to empathize and provide clear guidance
Bachelor's degree in Business Administration, Marketing, or a related field
Strong technical aptitude and ability to quickly learn and navigate software platforms (experience with CRM software or other management systems is a bonus)
Detail-oriented with excellent problem-solving skills to address customer inquiries effectively
Fluent in English and Spanish, both spoken and written (please add any other languages you speak in your application)
Passion for sports and technology, with a drive to stay up-to-date with industry trends and advancements
Benefits
Competitive Compensation
Career Growth
Impactful Work
Company
360Player
360Player is a sports platform for clubs, colleges, and schools.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$22.9MKey Investors
Five Elms Capital
2024-11-27Private Equity· $22.9M
Leadership Team
Mats Kraitsik Kalvik
Founder & CEO
Recent News
globallegalchronicle.com
2024-12-08
2024-11-28
2024-11-28
Company data provided by crunchbase