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Pyramid Consulting, Inc · 17 hours ago

Field Service Engineer - In-House Service

San Antonio, TX

Contract

Onsite

Entry, Mid Level

$35/hr - $39/hr

2+ years exp

Pyramid Consulting, Inc. is a leading company in the Medical Device Industry, currently seeking a Field Service Engineer for an in-house service role. The position involves building relationships across functions, maintaining high-quality work, and supporting processes in an FDA regulated environment.

ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Builds effective working relationships across functions and locations

Maintains a strong focus on delivering high quality work; holds self to high quality standards

Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently

Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness

Follows procedures and processes in an FDA regulated environment

May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids

Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious

Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs

Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up

Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities

Develops and updates process documentation

May assist to train peers

Qualification

Windows Systems SupportActive DirectoryRemote Software DeploymentCustomer CommunicationAnalytical SkillsApplication PackagingCloud ComputingEnglish ProficiencyGoal OrientedSelf-Starter

Required

Key skills; Windows Systems & Active Directory Support

Remote Software/Firmware Deployment & Troubleshooting

Remote Support & Customer Communication- Bomgar

Computer Science, Technology or Healthcare related or equivalent work experience

2-3 years proven applied experience

Goal and action oriented

Read, write, speak English language; English proficient

Strong analytical skills to troubleshoot problems using logical/analytical methods

Application/software packaging and deployment; desktop and system support services

Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar

Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting

Minimum Education: HS Diploma

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave (depending on work location)

Company

Pyramid Consulting, Inc

Glassdoor4.2

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.

Founded in 1996

Alpharetta, Georgia, USA

5001-10000 employees

https://pyramidci.com/

H1B Sponsorship

Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (178)

2024 (112)

2023 (95)

2022 (62)

2021 (50)

2020 (117)