ClearStar, Inc. · 1 day ago
Customer Service Advocate
United States
Full-time
Remote
Entry Level
1+ years expClearStar, Inc. is a company that provides valuable employment intelligence through background and medical screening. They are seeking a Customer Service Advocate to support their Retail clients by acting as the first point of contact for users seeking help with their platforms, ensuring smooth operations and high standards of service.
Human Resources
Responsibilities
Provide front-line support to clients via phone, email, and live chat across various ClearStar platforms (Aurora, ScreenMeNow, MIS Admin, Gateway Tools)
Troubleshoot technical and service-related issues and deliver accurate, user-friendly solutions
Conduct client training and screen-share demonstrations as needed
Collaborate with cross-functional teams (Technical Services, Records & Verification, Sales, Implementation, and Account Management) to resolve client issues
Manage ticketing and case documentation through Zendesk CRM
Participate in system testing, new feature feedback, and continuous service improvement
Assist with order management and supplier configuration updates
Contribute to knowledge sharing and documentation enhancements
Qualification
Required
Associate's degree or equivalent work experience; bachelor's degree preferred
1–2 years of experience in client service, customer support, or technical helpdesk
Experience with CRM/ticketing systems such as Zendesk and Microsoft Office tools
Strong communication and interpersonal skills for client-facing interactions
Ability to manage multiple priorities while maintaining a high attention to detail
Comfortable troubleshooting and explaining technical issues clearly to non-technical users
High-speed internet (minimum 75 Mbps download / 10 Mbps upload)
Dedicated, quiet, and secure home office space
Preferred
Bachelor's degree
Experience in the background screening industry or familiarity with FCRA
Benefits
Paid healthcare and life insurance premiums
Low-cost dental and vision insurance
Company-paid basic life insurance
Company-paid Short-Term Disability policy
Employee assistance program
401(k) matching up to 4%
Time off
9 company paid holidays
2 additional days of paid time off for volunteer activities
Company
ClearStar, Inc.
ClearStar, Inc. is a leading Human Resources (HR) technology company specializing in background, drug, and health screening services for employment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chad Parodi
Chief Executive Officer
Dave Morgan
Chief Financial Officer
Company data provided by crunchbase