Bank of America · 8 hours ago
Operations Analyst - Global Payment Operations Wires Customer Service
Richmond, VA
Full-time
Onsite
Entry Level
1+ years expBank of America is committed to helping make financial lives better through the power of every connection. The Operations Analyst role focuses on analyzing day-to-day issues related to global wire transfers and ACH payments, providing resolution for various inquiries, and supporting operational processes.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Inbound Call Center Customer Service Rep receiving calls including day-to-day analysis, research and resolution of varied problems related to ACH
Responsible for reviewing inquires from our financial institution clients utilizing SWIFT to communicate between Bank of America and other Financial institutions to resolve any open quires on post settlement payments
Functions include administering defined procedures, analysis and report generation, and exception processing
Contact both external banks and internal clients to resolve any inquiries on payments using the GIN system to work on individual cases
Aid clients in queries surrounding payments post settlement, queries include amendments, return of funds, bene claims nonreceipt of funds, recall of funds
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Qualification
Required
Minimum of 1 year call center experience
Must be able to Multitask using various systems/applications as well as different tasks at different times
Exceptional Customer Service experience and excellent oral and written communication skills
Typing and Data entry experience
Excellent time management and prioritization skills, with ability to meet deadlines under pressure
Experience with working independently and on teams
Experienced with Microsoft Office Suite, especially Excel
Experienced with managing multiple priorities and multi tasks
Preferred
Experience receiving at least 40+ USD Wire or ACH calls throughout the business day
Expert level Excel experience
Working knowledge of payment investigations system
Electronic Wiring and Financial industry experience
Business, Finance, Accounting, Economics, or similar major preferred
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase