Apply on Employer Site

Wells Fargo · 1 day ago

Associate Account Resolution Representative

IRVING, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Wells Fargo is seeking Associate Account Resolution Representatives to join our Auto team in Irving, TX. This role involves performing routine transactional tasks, improving customer experience, and supporting the Account Resolution functional area.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency

Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances

Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles

Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Qualification

Account resolution experienceCustomer service skillsTelephone etiquetteMicrosoft Office proficiencyAnalytical skillsNegotiation skillsConflict managementDecision-making abilitiesCollaboration skillsInterpersonal communication

Required

6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education