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SmartSense by Digi · 21 hours ago

Product Support Specialist, SmartSense (Lehi, UT - Hybrid)

Lehi, UT

Full-time

Hybrid

Entry Level

$19.95/hr - $28.35/hr

2+ years exp

SmartSense by Digi is a fast-growing company leveraging the Internet of Things (IOT) to transform organizational decision-making. They are seeking a Product Support Specialist to handle customer inquiries and support tickets while maintaining service level agreements and key performance indicators.

Information Technology

No H1B

Responsibilities

Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs

Learn industry standards and terminology including CDC guidelines and HACCP compliance

Be proficient in tools such as JIRA and NetSuite

Manage customer escalations by leveraging expertise in industry knowledge

Qualification

CRM software proficiencyJIRANetSuiteHACCP complianceCDC guidelinesCustomer serviceMultitaskingOrganizational skills

Required

Attention to detail

Speed

Effective communication skills

Passion for working with customers and providing outstanding experiences

Strong multitasking and organizational skills in a fast paced environment

Preferred

2yrs of experience working in technical or product support

Previous experience in working with CRM software tools

Proficient in tools such as JIRA and NetSuite

Learn industry standards and terminology including CDC guidelines and HACCP compliance

Benefits

Short-term incentive program

New hire stock award

Paid parental leave

PTO

Hybrid work environment

Competitive medical, health & wellbeing and compensation offerings

Company

SmartSense by Digi

SmartSense delivers intelligence-driven IoT solutions that enhance food and product safety, automate healthcare compliance, optimize facility monitoring, and increase actionability across the supply chain.

Founded in 2005

Boston, Massachusetts, USA

51-200 employees