Orkin · 1 day ago
Customer Service Specialist
Knoxville, TN
Full-time
Onsite
New Grad, Entry Level
$19/hr - $20/hrOrkin is an industry leader with over 125 years of experience in pest control. The Customer Service Specialist role is critical for ensuring customer satisfaction by managing service requests, scheduling appointments, and maintaining customer databases.
CommercialConsumerResidentialService Industry
Responsibilities
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguards customer’s privacy and other proprietary information
Qualification
Required
High School Diploma or equivalent required
Excellent interpersonal and communication skills
Basic computer skills in various software and web-based applications
Proficient in Microsoft Office
Strong attention to detail and follow through
Demonstrated ability to prioritize tasks and manage time efficiently
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
Be able to regularly lift and/or move up to 25 pounds
Preferred
Previous experience in Customer Service or Sales preferred
Benefits
Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program
Company
Orkin
Orkin provides residential and commercial pest control services. It is a sub-organization of Rollins.
Founded in 1901
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kent Walters
Chief Executive Officer / Chief Officer of Operations
Nathan Christie
Chief Operating Officer
Recent News
2025-10-28
2025-08-18
Company data provided by crunchbase