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Solvay Bank · 6 days ago

Assistant Branch Manager - Solvay Office

Main, Syracuse, NY, US

Full-time

Onsite

Mid, Senior Level

$45K/yr - $68K/yr

5+ years exp

Solvay Bank is a growth-oriented community bank dedicated to customer service and community engagement. The Assistant Branch Manager will oversee the efficient operation of the branch, assisting staff with inquiries and problem resolution while ensuring operational functions are performed correctly.

AssociationBankingCommunitiesFinancial ServicesInsurance

Responsibilities

Delivers excellence in customer service, education, guidance and respect to all Solvay Bank customers and co-workers

Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words

Supervises all branch client service, sales related and operations activity in the absence of or as directed by the branch manager, including the use of any Client Contact software

Promotes friendly relations with retail and business customers to sell full range of banking products and services

Strives to achieve individual sales goals as well as coach branch staff to same end

Participates in new business development activities; conduct sales calls on existing clients and prospects

Participates in the selection of personnel and assists in their training and development

Prepares and may perform employee evaluations in conjunction with Branch Manager

Partners with the branch manager in resolving routine staff issues

Schedules work assignments to ensure efficient functioning of branch

Handles customer inquiries and resolves customer complaints

Accepts loan applications, enters them into appropriate software for loan officer’s review

Performs projects and administrative duties for manager as assigned

Is a “Change Agent” for the evolution of our business; very supportive of changes that develop in product technology, becoming an active user of all technology and developing the team they manage

Adheres to established policies, procedures and federal regulations

Performs other tasks requested by supervisor/manager as they relate to the bank and its functions

Attends and participates in meetings effectively relaying information to branch staff ensuring topics covered are understood and any updates implemented

Serves on various bank committees as needed

Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information

Ensures that Bank policies, procedures and standards, including Information Security, are adhered to

Ensures excellent customer service by working in alternative branches as needed and requested by Management, fostering teamwork across the retail network