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Golden Steps ABA · 12 hours ago

Director of Intake

Englewood, NJ

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Golden Steps ABA is on a mission to change lives by providing compassionate and high-quality care to pediatric patients. The Director of Intake will lead a team of Intake Representatives, manage inbound inquiries, and ensure effective patient qualification and pipeline management while fostering a collaborative work environment.

ChildrenHealth CareHome Health Care

Hiring Manager

Zoila Solano TAS, AIRS PRC

Responsibilities

Directly manage a team of Intake Representatives, providing guidance, coaching, and performance feedback

Foster a positive and collaborative work environment, promoting teamwork and professional growth

Oversee the handling of all incoming inquiries, whether via phone, email, or web forms

Ensure timely responses to leads, addressing questions and concerns effectively

Collaborate with Intake Representatives to assess prospective patients’ needs, ensuring alignment with our services

Determine if patients meet eligibility criteria and are a good fit for our program

Monitor the intake pipeline, tracking leads from initial contact to assessment

Prioritize follow-ups based on urgency and patient readiness

Train Intake Representatives in effective sales techniques while maintaining empathy and sensitivity

Monitor and analyze intake metrics and performance indicators to identify areas for improvement and implement strategies to optimize conversion rates

Collaborate with marketing and outreach teams to ensure alignment of messaging and campaigns to attract qualified leads

Ensure accurate and thorough data entry into our systems

Ensure the team maintains detailed records of patient interactions, progress, and outcomes

Provide regular reporting and updates to senior management on intake performance, trends, and opportunities

Work closely with clinical teams, case managers, and marketing members to facilitate seamless transitions for patients

Communicate patient-specific information to relevant departments

Implement quality control measures to enhance the patient experience during the intake process

Collaborate with Intake Director to continuously improve workflows and streamline procedures

Other tasks as assigned

Qualification

Healthcare Intake ProcessCRM SoftwareTeam LeadershipMicrosoft Office SuiteEmpathyCompassionCommunication SkillsProblem-Solving SkillsOrganizational Abilities