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Cencora · 2 days ago

Pharmacy Business Performance Coach

Ohio, United States

Full-time

Hybrid

Senior Level

7+ years exp

Cencora is dedicated to creating healthier futures and is seeking a Pharmacy Business Performance Coach to enhance customer engagement and support independent pharmacy operations. The role involves providing expert advice, managing customer relationships, and overseeing program implementations to drive profitability and operational excellence.

Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical

Responsibilities

Serve as an instructor and subject matter expert, providing expert advice, guidance, and feedback on independent pharmacy store operations and business strategies

Collaborate with assigned Business Coaching Coordinator and business coaching leadership to ensure effective customer coverage and communication

Enhance customer retention and engagement by developing productive business relationships, understanding customers’ strategic objectives, and influencing their decision-making processes to drive profitability

Execute complex processes and engage in client-facing situations by identifying key leverage points within each pharmacy to ensure full commitment from the customer

Continuously maintain and update coaching activities within the CRM system to ensure accurate tracking and reporting

Compile pharmacy data to prepare, format, and distribute necessary reports, assisting in the creation of an informative portfolio

Drive results by aligning opportunities with specific customer needs, diagnosing challenges, and supporting the implementation of targeted solutions

Oversee all aspects of programs to effectively communicate information, instructions, and objectives

Identify potential weaknesses within pharmacy operations by addressing existing issues in basic functional areas

Work closely with Business Coaching Coordinator to assess customer needs through various profiles and segment pharmacies accordingly

Guide in-store implementations and collaborate with relevant personnel to ensure successful execution

Develop and maintain a strong understanding of the independent retail pharmacy market, including industry trends, competitive intelligence, and challenges faced by customers

Provide leadership with insights on industry intelligence and specific recommendations for managing individual programs, policies, products, and pricing to meet corporate objectives

Create and implement new concepts, maintaining awareness of competitive activities and escalating relevant information as necessary

Perform other duties as assigned to support the overall objectives of the Business Coaching program

Represent business coaching programs and solutions at meetings and other events

Be willing to travel up to 75% or more (including overnight trips) within the assigned customer base and geographic territory, as well as attend conferences and national, regional, or local trade conventions

Qualification

Retail pharmacy knowledgeBusiness strategy expertiseProfitability improvement techniquesCustomer relationship managementAnalytical skillsPresentation skillsInterpersonal skillsOrganizational skillsCommunication skillsAttention to detail

Required

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree Program

Normally requires a minimum of seven (7) years industry experience and/or directly related and progressively responsible experience

Advanced knowledge of the retail pharmacy industry including trends and challenges facing customers

Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences

Ability to actively listen and influence others with different points of view

Advanced knowledge and understanding of value, profit, and budgeting

Advanced knowledge of techniques to improve profitability of a small business

Proven successful business tactics; credible image in the industry; good marketing skills

Ability to forecast, set goals, and train others

Knowledge of product and customer service standards for independent retail pharmacy business

Advanced analytical and probing skills, including proficiency in related computer programs such as Microsoft Office

Strong presentation skills

Strong interpersonal and relationship-building skills