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Equal-Plus · 1 day ago

Accela Business Systems Analyst

Lawrenceville, GA

Contract

Onsite

Senior Level

5+ years exp

Equal-Plus is seeking an Accela Business Systems Analyst for a contract role. The analyst will review business processes, identify improvements, and ensure effective communication between technical and business teams while working with the Accela platform.

Business IntelligenceConsultingEnterprise Resource Planning (ERP)SoftwareSupply Chain Management

Responsibilities

Collaborate with stakeholders and cross-functional teams to gather, analyze, and document business requirements related to Accela modules (e.g., Permitting, Licensing, Code Enforcement, Workflows). Conduct feasibility analysis, scope projects, and collaborate with applications management and Project Manager to prioritize deliverables and negotiate functionalities

Conduct gap analysis and identify process improvements to streamline workflows within the Accela platform

Create detailed Business Requirement Documents (BRDs) and translate them into functional specifications

Partner with development and analytic teams to provide reporting on software solutions

Lead the enhancement of Accela solutions, proactively engaging users to identify potential issues and ensure timely resolution

Coordinate and perform quality assurance testing to validate system functionality and ensure solutions meet business and technical requirements

Coordinate data extraction and analysis to support reporting and software solutions alongside development and analytics teams

Gather IT business requirements through research and interviews, translating them into technical project specifications fit for Accela cloud platform

Analyze and organize information to reconcile conflicts, elicit requirements, and align solutions with business needs

Serve as liaison for customer service and support requests, ensuring requirements gathering, estimation, approval, execution, testing, and delivery

Identify process improvement opportunities and develop business process models and documentation. Assist business Change Management activities and communicate business and IT information effectively according to standards

Facilitate communication between technical and business teams

Maintain documentation including business processes, user stories, and technical manuals

Stay informed about industry trends, tools, and best practices related to Accela software

Support project management tasks such as status reporting and risk management

Qualification

Accela Platform expertiseBusiness AnalysisProcess mappingAgile methodologiesCustomer interfacingMS Tools proficiencyStakeholder managementQuality assuranceCommunicationProblem solving

Required

MUST HAVE ACCELA EXPERIENCE

Bachelor's Degree in Business Administration or IT

5+ years of experience working as a Functional, Data or Business Analyst

Proven experience as a Business Analyst in government technology projects using Accela Platform and related products

Strong understanding of Accela permitting, licensing, workflows, inspections and code enforcement processes

Advanced skills in MS Tools- Excel, Power Point, Project, Visio, Teams, SharePoint and Outlook

5+ years of customer interfacing experience – project oversight, customer presentation

5+ years' work experience in full systems development

Excellent communication skills (written and verbal)

An overall general understanding of large IT operating environments, SDLC, Change Control, Desktop Support, Service Desks, Application Development, Release Management, Networks, Storage, Data Centers

Excellent organizational and stakeholder management skills. Strong understanding of how to manage change

Energetic, action-oriented, positive approach to problem solving and ability to balance multiple projects concurrently

Expert skills in process mapping, requirements definition, design documentation and system implementation including using JIRA, Visio, SharePoint, Teams, Power BI and Adobe

Highly skilled in development and management of Features, EPICS, User Stories, Sprint Planning, Sprint Demo's for Agile development projects

Demonstrated expertise in Agile and Scrum frameworks, including practices such as Kanban, Waterfall, backlog management, and participation in Agile ceremonies

Experience facilitating user testing and conducting QA validation

Facilitate system demonstrations, presentations, and training sessions to effectively communicate updates, features, and best practices to end users and stakeholders