Skywalk Global · 1 week ago
Product Specialist
Columbus, OH
Full-time
Onsite
Senior Level
5+ years expSkywalk Global is seeking an experienced Artificial Intelligence (AI) Engineer, who possesses extensive knowledge and hands-on experience in developing intelligent chatbot solutions. The role involves developing traditional and generative AI solutions, integrating natural language processing, and modernizing SharePoint applications to enhance customer experience and worker efficiency.
Information Technology
Responsibilities
Developing and maintaining Microsoft and Google AI applications including but not limited to Conversational Agents and Generative AI solutions that interact with web services, APIs, and other software applications
Building new M365 solutions to replace existing On-Prem SharePoint applications
Designing and architecting AI/Gen AI chatbot solutions, including determining the necessary features, user flow, API development and integration with other systems
Developing and maintaining Generative AI solutions using AWS Bedrock and other AWS services as needed for specific AI solutions
Implementing and tuning NLP techniques to improve chatbot’s understanding and response accuracy
Training and deploying AI models
Creating and utilizing Dashboards to monitor chatbot performance
Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance of results within the chatbot context
Designing conversational flows that provide a seamless and intuitive user experience. Strong focus on making the chatbot interactions as human-like and engaging as possible
Analyzing chatbot interaction data to identify patterns, trends, and areas for improvement. Preparing reports on chatbot performance metrics
Identifying and resolving issues related to chatbot performance, including debugging and updating the system as necessary
Ensuring the chatbot complies with data privacy laws and maintaining high standards of security, especially when handling sensitive user data
Working effectively with cross-functional teams, including business analysts, UX designers, and project managers. Good communication skills are essential
Collaborating effectively with AI Center of Excellence (CoE) sub-committee team members to incorporate established standards, adhere to CoE procedures, and ensure that solutions align with target architectures and technology roadmaps
Planning, initiating, and leading proof-of-concept (POC) efforts to evaluate emerging technologies
Technical writing using Word, PowerPoint, Visio, and SharePoint
Writing effective Gen AI Prompts to ensure proper Gen AI output that meets the business need and aligns with State of Ohio and JFS Gen AI standards
Creating Copilot plugins or custom copilots/agents using Copilot Studio
Automating workflows with Power Automate and integrating AI-driven logic
Building AI applications that retrieve and act on SharePoint, Teams, or Outlook data
Integrating AI applications with Microsoft Graph and enterprise data sources
Building proof-of-concept chatbots and agents that demonstrate business value
Collaborating with governance teams to align with compliance measures
Qualification
Required
Bachelor's degree in Computer Science, Information systems or related discipline, or equivalent and extensive related project experience
Five years of experience in IT, with 2 years Microsoft Chatbot Developer experience and five years .NET Developer experience
AI Chatbot Developer Experience using Microsoft Bot Framework is mandatory
Minimum of five years of hands-on design & implementation experience in IT, with knowledge in a minimum of two of the following technical disciplines: Application development, Network design, Middleware, Servers and storage, Database management, Operations
Working effectively with cross-functional teams, including business analysts, UX designers, and project managers. Good communication skills are essential
Collaborate effectively with Automation CoE team members and incorporate the established standards and adhere to organization process
Technical writing leveraging Word, PowerPoint, Visio, SharePoint
Preferred
Master's degree preferred
Google CCAI Services experience is preferred
Company
Skywalk Global
Skywalk Global offers IT consulting, application development, testing, and enterprise solutions.
51-200 employees
H1B Sponsorship
Skywalk Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (7)
2022 (9)
2021 (13)
2020 (10)
Funding
Current Stage
Growth StageCompany data provided by crunchbase