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Clarion Events Inc. - North America · 5 days ago

Product Enablement Manager, Converge

United States

Full-time

Remote

Mid Level

$60K/yr - $75K/yr

Clarion Events North America is one of the fastest-growing event companies in the United States, specializing in managing and producing trade and consumer events. The Product Enablement Manager will be responsible for mastering the Converge+ app and ensuring teams are equipped to deliver exceptional experiences for exhibitors and attendees.

EventsMarketingMedia and EntertainmentSocial Media

H1B Sponsor Likely

Responsibilities

Be the internal product champion for Converge+, mastering features, benefits, and use cases

Clearly communicate product value; tailor messaging and training to each audience

Develop and deliver engaging sales pitches and enablement materials (scripts, decks, FAQs)

Coach teams on positioning, upselling, and troubleshooting

Build and maintain enablement resources (guides, checklists, training decks, etc.)

Collaborate with design and marketing to ensure materials are on-brand and effective

Test and troubleshoot the app and portal before and during events

Proactively connect with event teams, share timelines and project plans, anticipate challenges, and ensure everyone stays on track and empowered

Support teams with clear communication and hands-on assistance

Monitor usage and performance metrics; help teams deliver insightful post-show reporting

Attend key events as needed to support on-site execution and team enablement

Ensure consistent registration processes and documentation across all events

Develop clear guides, FAQs, and training for internal teams

Guide marketing teams and ESMs as they learn and use our event registration platform and processes

Take ownership of day-to-day troubleshooting, onboarding, and escalation with our registration vendor

Proactively check in with teams, answer questions, and help them support exhibitors and attendees confidently

Work cross-functionally to improve how we plan, build, and deliver registration and lead connections together

Drive revenue and customer satisfaction through better product delivery and engagement

Enable scalability by improving consistency, documentation, and delivery

Track and share key metrics: adoption, engagement, satisfaction, and enablement-driven revenue

Elevate the exhibitor and attendee experience at every touchpoint

Connect teams across marketing, ops, product, and data

Qualification

Sales enablementProduct trainingProject managementData trackingEvent tech experienceOrganizational skillsTroubleshootingWorkflow simplificationCommunication skills

Required

Experience in sales enablement, product training, or onboarding (bonus if it's in event tech or SaaS)

Confidence and strong communication skills — you're comfortable presenting and teaching

Quick to learn new products and tech; you love digging into the details

Organized and detail-oriented; you never let things slip through the cracks

Proactive, resourceful, and focused on simplifying workflows and empowering others

Comfort with data. You don't need to be an analyst, but you know how to track performance and connect it to business outcomes

Ability to simplify complex workflows and processes

Strong project management skills; able to juggle multiple timelines and deliverables

Benefits

15 days of PTO + 21 paid holidays - including the week of July 4th and our year-end holiday break, paid volunteer time and more!

Medical, dental, and vision plans, HSA with employer contributions, FSA, voluntary life insurance, and more!

Company-paid basic life insurance, plus 100% employer paid short- and long-term disability.

401(k) with employer match to help you build your future.

Travel nationwide to our shows and connect with leaders across diverse industries.

Company

Clarion Events Inc. - North America

Based in Shelton, CT, Clarion Events North America is one of the fastest growing and more diverse event organizers in the United States.

Founded in 1995

Kennesaw, Georgia, USA

201-500 employees

http://www.urban-expo.com

H1B Sponsorship

Clarion Events Inc. - North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

Funding

Current Stage

Growth Stage

Leadership Team

Mike Carlucci

Chief Operating Officer

Josh Grossman

SVP, Head of Global Partnerships @ InsureTech Connect

Company data provided by crunchbase